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I am a versatile operations and project management professional with experience coordinating construction projects, franchise development initiatives, administrative operations, customer service, and fitness management. I excel at managing schedules, communicating with clients and vendors, and maintaining organized workflows to support fast-paced growth. I’m strong at relationship-building and problem solving, with a background in team coordination and customer experience. I’m seeking a remote role in project coordination, operations, customer success, administrative support, or account management.…I am a versatile operations and project management professional with experience coordinating construction projects, franchise development initiatives, administrative operations, customer service, and fitness management. I excel at managing schedules, communicating with clients and vendors, and maintaining organized workflows to support fast-paced growth. I’m strong at relationship-building and problem solving, with a background in team coordination and customer experience. I’m seeking a remote role in project coordination, operations, customer success, administrative support, or account management.

Madison Oakes

Project Manager, Production Coordinator, Content Producer, +2

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I am a versatile operations and project management professional with experience coordinating construction projects, franchise development initiatives, administrative operations, customer service, and fitness management. I excel at managing schedules, communicating with clients and vendors, and maintaining organized workflows to support fast-paced growth. I’m strong at relationship-building and problem solving, with a background in team coordination and customer experience. I’m seeking a remote role in project coordination, operations, customer success, administrative support, or account management.…I am a versatile operations and project management professional with experience coordinating construction projects, franchise development initiatives, administrative operations, customer service, and fitness management. I excel at managing schedules, communicating with clients and vendors, and maintaining organized workflows to support fast-paced growth. I’m strong at relationship-building and problem solving, with a background in team coordination and customer experience. I’m seeking a remote role in project coordination, operations, customer success, administrative support, or account management.

Available to hire

I am a versatile operations and project management professional with experience coordinating construction projects, franchise development initiatives, administrative operations, customer service, and fitness management. I excel at managing schedules, communicating with clients and vendors, and maintaining organized workflows to support fast-paced growth.

I’m strong at relationship-building and problem solving, with a background in team coordination and customer experience. I’m seeking a remote role in project coordination, operations, customer success, administrative support, or account management.

Skills

Microsoft Office

Google Drive

CRM

Experience Level

Microsoft Office

Expert

Google Drive

Expert

CRM

Intermediate

Language

English

Fluent

Work Experience

Project Manager at Oak Wells Aquatics

October 1, 2022 - August 1, 2025

Coordinated residential and commercial pool construction projects from planning through completion. Managed timelines, subcontractor scheduling, customer communication, and project documentation. Served as primary point of contact for clients, ensuring updates and issue resolution throughout project lifecycle. Collaborated cross-functionally with contractors, vendors, inspectors, and internal teams to maintain workflow efficiency. Maintained contracts, permits, and scheduling records; helped ensure projects stayed on schedule and aligned with customer expectations.

Franchise Development Coordinator / Operations Support at Oak Wells Aquatics

September 1, 2025 - Present

Assisted with franchise onboarding, operational coordination, and administrative processes. Organized documentation, tracked development milestones, and maintained communication with franchise partners. Supported leadership with reporting, scheduling, and operational follow-up tasks. Helped streamline administrative workflows and improve organizational efficiency. Coordinated meetings, communications, and project-related deliverables.

Fitness Operations at LA Fitness

May 1, 2017 - October 1, 2020

Led daily gym operations, customer relations, and membership support. Led customer service initiatives that improved member satisfaction and retention. Assisted with sales goals, operational reporting, and facility management. Built strong relationships with members through professional communication and problem resolution.

Customer Service / Administrative Support at Oak Wells Aquatics

August 1, 2021 - October 1, 2022

Provided customer support through phone, email, and in-person communication. Resolved customer concerns while maintaining professionalism and efficiency. Managed scheduling, data entry, records, and administrative tracking tasks. Supported internal operations with organization and process management.