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Hi, I'm Jacob P. Vincent. I am an efficient Business Science Administration graduate from Elizabethtown Community and Technical College with over 5 years of hands-on experience in customer service, training, and operations. I aim to leverage my proven skills in customer satisfaction, complaint resolution, teamwork, and customer retention to contribute to the Loan Consultant role. Colleagues often describe me as hard-working and sociable, and I am reliable in helping my team achieve our goals by delivering thorough, friendly, and dependable service that builds loyalty and trust.…Hi, I'm Jacob P. Vincent. I am an efficient Business Science Administration graduate from Elizabethtown Community and Technical College with over 5 years of hands-on experience in customer service, training, and operations. I aim to leverage my proven skills in customer satisfaction, complaint resolution, teamwork, and customer retention to contribute to the Loan Consultant role. Colleagues often describe me as hard-working and sociable, and I am reliable in helping my team achieve our goals by delivering thorough, friendly, and dependable service that builds loyalty and trust.

Jacob P. Vincent

Project Manager, Production Manager, Studio Manager, +2

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Hi, I'm Jacob P. Vincent. I am an efficient Business Science Administration graduate from Elizabethtown Community and Technical College with over 5 years of hands-on experience in customer service, training, and operations. I aim to leverage my proven skills in customer satisfaction, complaint resolution, teamwork, and customer retention to contribute to the Loan Consultant role. Colleagues often describe me as hard-working and sociable, and I am reliable in helping my team achieve our goals by delivering thorough, friendly, and dependable service that builds loyalty and trust.…Hi, I'm Jacob P. Vincent. I am an efficient Business Science Administration graduate from Elizabethtown Community and Technical College with over 5 years of hands-on experience in customer service, training, and operations. I aim to leverage my proven skills in customer satisfaction, complaint resolution, teamwork, and customer retention to contribute to the Loan Consultant role. Colleagues often describe me as hard-working and sociable, and I am reliable in helping my team achieve our goals by delivering thorough, friendly, and dependable service that builds loyalty and trust.

Available to hire

Hi, I’m Jacob P. Vincent. I am an efficient Business Science Administration graduate from Elizabethtown Community and Technical College with over 5 years of hands-on experience in customer service, training, and operations.

I aim to leverage my proven skills in customer satisfaction, complaint resolution, teamwork, and customer retention to contribute to the Loan Consultant role. Colleagues often describe me as hard-working and sociable, and I am reliable in helping my team achieve our goals by delivering thorough, friendly, and dependable service that builds loyalty and trust.

Skills

Leadership

Microsoft Office

CRM

Experience Level

Leadership

Expert

Microsoft Office

Expert

CRM

Intermediate

Language

Work Experience

Shift Manager / Onsite Technical Person at McDonalds, Leitchfield, KY

August 1, 2021 - Present

Promoted within two years to management for outstanding performance. Trained newly hired employees, coaching proper procedures and tasks for both customer service and production. Managed cash registers and deposits, maintaining accurate money organization. Participated in team meetings focused on improving customer service, upselling, increasing customer satisfaction, and resolving customer issues. Operated and troubleshooted on-site technical equipment, including installing monitors, maintaining security cameras, and upkeeping critical online systems to ensure smooth operations.

Crew Trainer at McDonalds, Leitchfield, KY

December 1, 2020 - August 1, 2021

Trained newly hired employees, showing tasks expected of their position in customer service or production. Took orders and managed front counter and drive-thru cash registers. Aided coworkers by organizing food items and preparing them for bagging and takeout. Operated grill and fry stations to ensure food is cooked properly and efficiently. Performed janitorial duties including mopping, sweeping, changing trash, wiping down counters and dividers. Ensured fast, accurate preparation for the best possible customer experience.

Server at The Dam Restaurant, Leitchfield, KY

May 1, 2018 - November 1, 2019

Delivered food to dining area and served customers. Checked in with customers regularly to ensure satisfaction. Cleaned the dining room, tables and counters as needed. Prepared silverware, food, and dining areas for the next shift and for large parties.