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I'm Samuel Barendse, a customer-focused professional transitioning into software sales, KPI-driven performance, and relationship management. I am motivated by challenges and thrive in roles that require stakeholder engagement and empathy. I excel at managing high-volume workflows, building trusted relationships, and delivering clear, concise communication under pressure, with a track record of improving processes and outcomes.…I'm Samuel Barendse, a customer-focused professional transitioning into software sales, KPI-driven performance, and relationship management. I am motivated by challenges and thrive in roles that require stakeholder engagement and empathy. I excel at managing high-volume workflows, building trusted relationships, and delivering clear, concise communication under pressure, with a track record of improving processes and outcomes.

Samuel Barendse

Content Creator, Marketing Strategist, Growth Marketer, +2

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I'm Samuel Barendse, a customer-focused professional transitioning into software sales, KPI-driven performance, and relationship management. I am motivated by challenges and thrive in roles that require stakeholder engagement and empathy. I excel at managing high-volume workflows, building trusted relationships, and delivering clear, concise communication under pressure, with a track record of improving processes and outcomes.…I'm Samuel Barendse, a customer-focused professional transitioning into software sales, KPI-driven performance, and relationship management. I am motivated by challenges and thrive in roles that require stakeholder engagement and empathy. I excel at managing high-volume workflows, building trusted relationships, and delivering clear, concise communication under pressure, with a track record of improving processes and outcomes.

Available to hire

I’m Samuel Barendse, a customer-focused professional transitioning into software sales, KPI-driven performance, and relationship management. I am motivated by challenges and thrive in roles that require stakeholder engagement and empathy.

I excel at managing high-volume workflows, building trusted relationships, and delivering clear, concise communication under pressure, with a track record of improving processes and outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Theatre Bookings Officer at St Vincent’s Hospital – East Melbourne

June 1, 2025 - Present

Primary point of contact for 20+ surgeons, managing 50–80 inbound and outbound interactions per day. Built trusted relationships with doctors’ practices through consistent follow-ups and clear communication. Maintained accuracy under pressure while handling time-sensitive requests and frequent changes. Daily use of Excel, Outlook, and hospital booking systems; trusted with ad-hoc technical support.

Theatre Bookings Officer at Pain Specialists Australia

September 1, 2022 - June 1, 2025

Managed end-to-end scheduling for 9 surgeons, supporting consistent monthly revenue flow across multiple hospitals. Conducted daily financial discussions with patients, explaining private health insurance and consent to drive timely bookings. Partnered with executive leadership to provide projections and operational insights. Played a key role in a self-managed team following management departure. Recognised for emotional intelligence, patience, and ability to de-escalate complex conversations.

Customer Support Specialist at The Card Network

August 1, 2021 - March 1, 2022

Resolved 500+ technical support tickets per month across inbound and outbound channels, consistently meeting SLA expectations. Demonstrated calm, clear communication in high-pressure escalation scenarios. Regularly supported teammates to maintain team-wide performance standards.

Store Manager at Crumpler – Prahran

January 1, 2018 - August 1, 2021

Led and developed high-performing sales teams of 8–12 staff in a fast-paced retail environment. Implemented sales strategies that consistently achieved or exceeded monthly revenue targets. Rebuilt store culture, significantly improving staff retention and morale.