Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Paragraph 1: I am a high-impact Strategic Partnerships and Renewal professional with 7+ years of experience across SaaS, Enterprise Tech, and iGaming. I specialize in the Salesforce ecosystem and manage a $10M+ annual portfolio with a focus on ARR protection and commercial growth. Paragraph 2: I consistently drive retention and growth through expert contract negotiation and strong stakeholder management across the DACH and MENA regions, turning partner insights into expansion opportunities while ensuring technical alignment with Salesforce solutions and data-driven decision making.…Paragraph 1: I am a high-impact Strategic Partnerships and Renewal professional with 7+ years of experience across SaaS, Enterprise Tech, and iGaming. I specialize in the Salesforce ecosystem and manage a $10M+ annual portfolio with a focus on ARR protection and commercial growth. Paragraph 2: I consistently drive retention and growth through expert contract negotiation and strong stakeholder management across the DACH and MENA regions, turning partner insights into expansion opportunities while ensuring technical alignment with Salesforce solutions and data-driven decision making.

MAH MUD RAMADAN

Project Manager, Data Scientist, Data Visualizer, +2





Paragraph 1: I am a high-impact Strategic Partnerships and Renewal professional with 7+ years of experience across SaaS, Enterprise Tech, and iGaming. I specialize in the Salesforce ecosystem and manage a $10M+ annual portfolio with a focus on ARR protection and commercial growth. Paragraph 2: I consistently drive retention and growth through expert contract negotiation and strong stakeholder management across the DACH and MENA regions, turning partner insights into expansion opportunities while ensuring technical alignment with Salesforce solutions and data-driven decision making.…Paragraph 1: I am a high-impact Strategic Partnerships and Renewal professional with 7+ years of experience across SaaS, Enterprise Tech, and iGaming. I specialize in the Salesforce ecosystem and manage a $10M+ annual portfolio with a focus on ARR protection and commercial growth. Paragraph 2: I consistently drive retention and growth through expert contract negotiation and strong stakeholder management across the DACH and MENA regions, turning partner insights into expansion opportunities while ensuring technical alignment with Salesforce solutions and data-driven decision making.

Available to hire

Paragraph 1: I am a high-impact Strategic Partnerships and Renewal professional with 7+ years of experience across SaaS, Enterprise Tech, and iGaming. I specialize in the Salesforce ecosystem and manage a $10M+ annual portfolio with a focus on ARR protection and commercial growth.

Paragraph 2: I consistently drive retention and growth through expert contract negotiation and strong stakeholder management across the DACH and MENA regions, turning partner insights into expansion opportunities while ensuring technical alignment with Salesforce solutions and data-driven decision making.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Kurdish

Fluent

Arabic

Fluent

Bulgarian

Advanced

German

Beginner

Work Experience

Renewal & B2B Partner Success Manager at Concentrix (Salesforce Program)

June 1, 2023 - January 31, 2026

Owned the full commercial renewal cycle for ~10 strategic partners supporting 30+ organizations (Tier-1 Banks, Government Entities, and Enterprises). Drove quarterly revenue of $2M–$2.5M with ARR retention consistently in the 82–84% range. Acted as a trusted advisor to partners, identifying expansion opportunities and ensuring technical alignment with Salesforce solutions. Improved CRM reporting accuracy to enable better executive visibility into pipeline health and churn risks.

VIP Account Manager at Fusemedia

March 1, 2019 - May 31, 2023

Managed a high-net-worth portfolio of 150–190 VIP clients within the iGaming sector. Oversaw deposits of €1.8M–€2M and Net Gaming Revenue (NGR) of $900K–$1.2M. Implemented data-driven loyalty programs that reduced churn by 15% and increased player lifetime value.

Data Analyst at Sensika Technology LTD

October 1, 2018 - March 31, 2019

Processed and validated large operational datasets to ensure reporting accuracy. Performed data quality checks and maintained data integrity across reporting pipelines.

Customer Support at Telus International

February 1, 2018 - November 30, 2018

Delivered excellent customer service and collaborated with teams to resolve inquiries efficiently.