Hi, I’m Tiana Ignjatovic. I’m a multilingual Administrative & Customer Operations professional with hands-on experience in customer support, operations coordination, CRM workflows, and stakeholder communication. I thrive in fast-paced, remote environments, managing high-volume administrative processes, digital communications, and cross-functional collaboration. I’m fluent in German/Swiss German, Serbo-Croatian, English, and Bulgarian, and I enjoy optimizing CRM processes and campaigns across time zones. I’m open to opportunities that leverage CRM, marketing automation, and operations coordination, and I am available to start immediately with full remote flexibility.

Tiana Ignjatovic

Hi, I’m Tiana Ignjatovic. I’m a multilingual Administrative & Customer Operations professional with hands-on experience in customer support, operations coordination, CRM workflows, and stakeholder communication. I thrive in fast-paced, remote environments, managing high-volume administrative processes, digital communications, and cross-functional collaboration. I’m fluent in German/Swiss German, Serbo-Croatian, English, and Bulgarian, and I enjoy optimizing CRM processes and campaigns across time zones. I’m open to opportunities that leverage CRM, marketing automation, and operations coordination, and I am available to start immediately with full remote flexibility.

Available to hire

Hi, I’m Tiana Ignjatovic. I’m a multilingual Administrative & Customer Operations professional with hands-on experience in customer support, operations coordination, CRM workflows, and stakeholder communication. I thrive in fast-paced, remote environments, managing high-volume administrative processes, digital communications, and cross-functional collaboration.

I’m fluent in German/Swiss German, Serbo-Croatian, English, and Bulgarian, and I enjoy optimizing CRM processes and campaigns across time zones. I’m open to opportunities that leverage CRM, marketing automation, and operations coordination, and I am available to start immediately with full remote flexibility.

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Language

German
Fluent
Croatian
Fluent
English
Fluent
Bulgarian
Fluent

Work Experience

Administrative Assistant at Limmattal Hospital Schlieren
August 1, 2024 - December 1, 2025
Served as primary contact for patients and external stakeholders; Managed stakeholder communication with insurance providers and external partners; Handled case processing and documentation.
Customer Service & Operations Assistant at Naningo AG / Mascotte Zurich
May 1, 2023 - January 1, 2026
Delivered customer support and operational assistance in a high-volume environment; Managed payments, cash handling, daily operations and supported event coordination.
Security & Operations Assistant at Securitas AG Zurich
June 1, 2023 - March 1, 2024
Coordinated operational documentation and administrative workflows; Provided customer assistance and on-site administrative support.
Administrative & Testing Assistant at Safetest AG Zurich
February 1, 2022 - May 1, 2023
Managed patient registration and appointment coordination; Collected and verified personal and medical data, provided customer support.
Insurance Advisor at Insana GmbH Zurich
October 1, 2021 - May 1, 2022
Advised clients on insurance products, solutions and provided customer support; Generated new leads, supported sales processes and contract administration.
Certified Dental Nurse at Dr. Mark Dichter Zurich
March 1, 2018 - August 1, 2021
Managed appointment scheduling and patient coordination; Handled billing, payments and administrative documentation; Served as key contact for patients and external partners.

Education

Dental Nurse Training at Denteco Zurich
August 1, 2018 - July 1, 2021
10th School Year at BWS Bülach
August 1, 2017 - July 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Education