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I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention. Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.…I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention. Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.

Sara Sousa

Digital Marketer, Marketing Analyst, Brand Strategist, +2

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I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention. Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.…I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention. Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.

Available to hire

I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention.

Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Portuguese

Fluent

English

Fluent

Arabic

Fluent

Work Experience

Senior Analyst – French Account Receivable & Inside Sales Support at HCLTech

August 1, 2021 - May 1, 2025

Supported sales operations for major corporate accounts in France and Benelux (e.g., Peugeot, EDF, Total). Handled order management, invoicing, and issue resolution to ensure continuity and revenue flow. Reduced overdue payments via proactive customer outreach and analytical dispute resolution.

Inside Sales – French Market at MAPFRE Warranty

April 1, 2014 - July 1, 2014

Managed telesales of auto insurance renewals to a French-speaking customer base. Conducted post-sales service: contract validation, incident handling and customer retention.

Sales & Customer Support – Arabic Market at Teleperformance

July 1, 2013 - March 1, 2014

Sold language-training programs (EF English Town) to Arabic-speaking prospects. Engaged customers in Arabic, with French and English support internally.

Telesales – French Market (Expedia) at Stream Global Services

April 1, 2010 - November 1, 2010

Handled hotel reservation sales across the French market. Communicated with partner hotels and supported clients in French and English.