I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention. Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.

Sara Sousa

I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention. Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.

Available to hire

I am a multilingual inside sales and customer support professional with 10+ years of experience across EMEA markets, specializing in French-speaking territories. I excel at sales negotiations, upselling, and cross-functional collaboration to drive revenue and client retention.

Tech-savvy with programming training, I optimize workflows and implement data-driven sales strategies. I thrive in fast-paced environments and enjoy turning complex problems into actionable plans that enhance customer satisfaction and business outcomes.

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Language

French
Fluent
Portuguese
Fluent
English
Fluent
Arabic
Fluent

Work Experience

Senior Analyst – French Account Receivable & Inside Sales Support at HCLTech
August 1, 2021 - May 1, 2025
Supported sales operations for major corporate accounts in France and Benelux (e.g., Peugeot, EDF, Total). Handled order management, invoicing, and issue resolution to ensure continuity and revenue flow. Reduced overdue payments via proactive customer outreach and analytical dispute resolution.
Inside Sales – French Market at MAPFRE Warranty
April 1, 2014 - July 1, 2014
Managed telesales of auto insurance renewals to a French-speaking customer base. Conducted post-sales service: contract validation, incident handling and customer retention.
Sales & Customer Support – Arabic Market at Teleperformance
July 1, 2013 - March 1, 2014
Sold language-training programs (EF English Town) to Arabic-speaking prospects. Engaged customers in Arabic, with French and English support internally.
Telesales – French Market (Expedia) at Stream Global Services
April 1, 2010 - November 1, 2010
Handled hotel reservation sales across the French market. Communicated with partner hotels and supported clients in French and English.

Education

Web Programming Course at IEFP Seixal
May 1, 2025 - September 1, 2025
Accounting & Tax Technician (Level 4) at IEFP Torres Novas
May 1, 2019 - August 1, 2020
Bachelor’s Degree in Translation & Languages (French, Portuguese, Arabic) at Ain Shams University, Cairo
January 1, 2007 - January 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Financial Services