I am a professional and detail-oriented Operations, Market Research, and Business Support Specialist with international experience in stakeholder engagement, market analysis, reporting, and cross-functional coordination across NGOs, academia, and development programs. I identify partnership opportunities, conduct market research, support business development initiatives, and translate data into actionable insights. I have worked with multicultural stakeholders across the Middle East and Europe, and as a native Arabic speaker I bring a strong understanding of regional business environments, cultural localization, and stakeholder engagement practices across Arabic-speaking markets to support effective relationship-building and market expansion. I have served as a Visiting Researcher at ČZU in Prague, supported NGO sector operations with FAO, Aga Khan Foundation, Oxfam, and Caritas Austria, and led quality assurance efforts at Tishreen University in Syria. My experience spans end-to-end operational processes, KPI monitoring and reporting, compliance documentation, and process improvement to drive efficiency and data quality. I am fluent in Arabic and English, with Czech at an elementary level, and I am pursuing further doctoral research in Marketing and Economic Development.

Haiyan Sulaiman

I am a professional and detail-oriented Operations, Market Research, and Business Support Specialist with international experience in stakeholder engagement, market analysis, reporting, and cross-functional coordination across NGOs, academia, and development programs. I identify partnership opportunities, conduct market research, support business development initiatives, and translate data into actionable insights. I have worked with multicultural stakeholders across the Middle East and Europe, and as a native Arabic speaker I bring a strong understanding of regional business environments, cultural localization, and stakeholder engagement practices across Arabic-speaking markets to support effective relationship-building and market expansion. I have served as a Visiting Researcher at ČZU in Prague, supported NGO sector operations with FAO, Aga Khan Foundation, Oxfam, and Caritas Austria, and led quality assurance efforts at Tishreen University in Syria. My experience spans end-to-end operational processes, KPI monitoring and reporting, compliance documentation, and process improvement to drive efficiency and data quality. I am fluent in Arabic and English, with Czech at an elementary level, and I am pursuing further doctoral research in Marketing and Economic Development.

Available to hire

I am a professional and detail-oriented Operations, Market Research, and Business Support Specialist with international experience in stakeholder engagement, market analysis, reporting, and cross-functional coordination across NGOs, academia, and development programs. I identify partnership opportunities, conduct market research, support business development initiatives, and translate data into actionable insights. I have worked with multicultural stakeholders across the Middle East and Europe, and as a native Arabic speaker I bring a strong understanding of regional business environments, cultural localization, and stakeholder engagement practices across Arabic-speaking markets to support effective relationship-building and market expansion.

I have served as a Visiting Researcher at ČZU in Prague, supported NGO sector operations with FAO, Aga Khan Foundation, Oxfam, and Caritas Austria, and led quality assurance efforts at Tishreen University in Syria. My experience spans end-to-end operational processes, KPI monitoring and reporting, compliance documentation, and process improvement to drive efficiency and data quality. I am fluent in Arabic and English, with Czech at an elementary level, and I am pursuing further doctoral research in Marketing and Economic Development.

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Language

Arabic
Fluent
English
Advanced
Czech
Beginner

Work Experience

Visiting Researcher at ČZU – Czech University of Life Sciences Prague
March 1, 2026 - Present
Support operational reporting, data analysis, KPI monitoring, and financial tracking activities. Assist in preparing reports, maintaining documentation, and coordinating activities with stakeholders.
Business Operations, Procurement & Finance Support Specialist at International NGO Sector (FAO, Aga Khan Foundation, Oxfam, Caritas Austria)
January 1, 2019 - December 31, 2025
Coordinated communication and operational support between suppliers, internal departments, and international stakeholders. Maintained operational and financial reports, KPI tracking files, and performance datasets. Conducted cost analysis and supported procurement and budgeting decisions. Collaborated with finance, logistics, procurement, and operations teams to support daily business activities.
Quality Assurance Manager at Tishreen University
January 1, 2017 - December 31, 2019
Managed KPI monitoring and reporting activities; Coordinated documentation and compliance processes.
Supply Chain Operations, Procurement & Business Support Specialist at International NGO Sector (FAO, Aga Khan Foundation, Oxfam, Caritas Austria)
January 1, 2019 - January 1, 2025
Coordinated operational communication between suppliers, procurement, logistics, finance, and international stakeholders; maintained dashboards, KPI reports, tracking files, and performance datasets; supported procurement activities, supplier coordination, budgeting, and cost analysis; assisted cross-functional teams in daily operations, reporting, and process coordination; contributed to process improvement initiatives and operational efficiency; supported documentation, compliance, and reporting requirements in fast-paced environments.
Quality Assurance Manager at Tishreen University (Syria)
January 1, 2017 - January 1, 2019
Managed KPI monitoring, reporting, and quality documentation processes; coordinated compliance and operational reporting activities; supported process standardization and performance tracking initiatives.
Visiting Researcher (Limited Contract) at ČZU – Czech University of Life Sciences Prague
March 1, 2026 - Present
Assist in preparing reports, maintaining documentation, and supporting coordination activities; Support operational reporting, data analysis, KPI monitoring, and performance tracking activities; Conduct market research, analyse trends, and contribute to evidence-based recommendations supporting research and development initiatives; Prepare analytical reports and contribute to business and research support activities.

Education

PhD in Marketing and Economic Development at Czech University of Life Sciences Prague
January 1, 2011 - December 31, 2017
PhD at ČZU – Czech University of Life Sciences Prague
January 1, 2011 - January 1, 2017
PhD in Marketing and Economic Development at ČZU – Czech University of Life Sciences Prague
January 1, 2011 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Non-Profit Organization, Education, Professional Services, Manufacturing, Other, Government
    Localisation & Strategic Adaptation of Complex Economic Content

    • Project Type: Digital Marketing, Cultural Localization, Technical Translation
    • Target Audience: B2B Corporate Clients, Regional Investors, and Public Stakeholders in the Arab World
    • Core Tools Used: Modern Standard Arabic (MSA) Optimization, Corporate Copywriting Frameworks, Data Verification Matrice