I’m an IT Support Engineer intern and freelance WordPress web developer based in Singapore, focused on delivering reliable technical support and smooth day-to-day experiences for end users. I troubleshoot Windows, macOS, hardware, printers, and network connectivity, while also handling device deployment, configuration, and preventive maintenance to minimize downtime. I also build and maintain responsive WordPress websites for business clients, managing deployments, integrations, and SEO-friendly structures. I’m currently pursuing a Diploma in Information Technology (specializing in Cloud Computing & Management), and I’m excited to grow into long-term cloud infrastructure and technical support work with strong documentation, clear communication, and hands-on problem solving.…

Lin Letta Ry Ar

I’m an IT Support Engineer intern and freelance WordPress web developer based in Singapore, focused on delivering reliable technical support and smooth day-to-day experiences for end users. I troubleshoot Windows, macOS, hardware, printers, and network connectivity, while also handling device deployment, configuration, and preventive maintenance to minimize downtime. I also build and maintain responsive WordPress websites for business clients, managing deployments, integrations, and SEO-friendly structures. I’m currently pursuing a Diploma in Information Technology (specializing in Cloud Computing & Management), and I’m excited to grow into long-term cloud infrastructure and technical support work with strong documentation, clear communication, and hands-on problem solving.…

Available to hire

I’m an IT Support Engineer intern and freelance WordPress web developer based in Singapore, focused on delivering reliable technical support and smooth day-to-day experiences for end users. I troubleshoot Windows, macOS, hardware, printers, and network connectivity, while also handling device deployment, configuration, and preventive maintenance to minimize downtime.

I also build and maintain responsive WordPress websites for business clients, managing deployments, integrations, and SEO-friendly structures. I’m currently pursuing a Diploma in Information Technology (specializing in Cloud Computing & Management), and I’m excited to grow into long-term cloud infrastructure and technical support work with strong documentation, clear communication, and hands-on problem solving.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

IT Support Engineer Intern at UW CSEA (United World College of South East Asia)
March 1, 2026 - Present
Provided first-line technical support to students, teachers, and administrative staff in an enterprise environment. Diagnosed and resolved issues across Windows, macOS, hardware, software, printers, and network connectivity. Installed, configured, deployed, and maintained laptops, desktops, monitors, and peripherals. Managed enterprise devices using FileWave MDM, assisted users with Microsoft 365 account access, software installation, Wi-Fi connectivity, and device-related problems. Maintained accurate IT asset and device records using AssetTiger, performed routine device maintenance and software updates, and documented troubleshooting procedures and resolutions. Escalated complex incidents to senior IT staff and communicated technical solutions clearly to users with different technical knowledge levels.
Freelance WordPress Web Developer at Freelance
January 1, 2026 - Present
Designed, developed, and maintained responsive WordPress websites for business clients. Troubleshot website, plugin, domain, DNS, and configuration issues. Communicated directly with clients to understand technical requirements and provide appropriate solutions. Managed website deployment, maintenance, integrations, and provided technical handover.
WordPress Web Developer (Freelance) at Freelance
January 1, 2026 - Present
Design and develop responsive WordPress websites based on client requirements using WordPress and Elementor. Build and customize pages with consistent desktop/mobile experiences, and manage website migration (including Wix-to-WordPress), content restructuring, plugin configuration, testing, and deployment. Implement SEO-friendly structures and third-party integrations such as appointment booking and WhatsApp, and communicate directly with clients for requirement gathering, design review, feedback, and delivery.

Education

Diploma in Information Technology at Republic Polytechnic
April 1, 2024 - May 1, 2027
High School at Basic Education High School, Dawei, Myanmar
June 1, 2009 - March 1, 2020
Diploma in Information Technology (Cloud Computing & Management) at Republic Polytechnic
January 11, 2030 - January 1, 2027
Diploma in Information Technology (Cloud Computing & Management) at Republic Polytechnic Singapore
April 1, 2024 - May 1, 2027

Qualifications

Alibaba Certified Associate (ACA) Cloud Engineer
April 1, 2025 - May 28, 2026
Alibaba Cloud Certified Associate (ACA) - Cloud Engineer
January 11, 2030 - August 31, 2026
Alibaba Cloud Certified Associate (ACA) - Cloud Engineer
January 11, 2030 - August 31, 2026
Alibaba Cloud Certified Associate (ACA) - Cloud Engineer
January 11, 2030 - August 31, 2026

Industry Experience

Software & Internet, Travel & Hospitality, Education, Professional Services, Computers & Electronics, Telecommunications, Non-Profit Organization