Available to hire
I am a versatile creative and operations leader with 20+ years of experience across filmmaking, screenwriting, music composition, podcasting, digital media production, and high-volume corporate operations. I have founded and directed multiple Brooklyn-based media companies, with work shown at Anthology Film Archives and Brooklyn Academy of Music and distributed globally via Amazon, Vimeo, YouTube, Apple Podcasts, and Spotify.
I excel at building and mentoring high-performing teams, optimizing CRM workflows, and producing original content across every medium. I combine analytical rigor with creative vision to drive ambitious projects, and I embrace AI tools to accelerate workflows while keeping a human-centered approach.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Composer & Sound Designer at Meshuna Music, Inc.
August 1, 2016 - PresentRecord and mix experimental sound design elements using desktop and mobile production apps; submit tracks for digital distribution via DistroKid and Bandcamp; registered publishing catalog Catalina Cacophonies Publishing with BMI for royalty collection and copyright protection.
Podcast Producer at Outre Tomes, Inc.
May 31, 2016 - PresentHosted and produced Erratic Dispatches (50+ episodes across Apple Podcasts and Spotify) with an international listener base; conducted 100+ interviews with creatives worldwide; grew listener engagement by 30%; managed end-to-end production, editing, and distribution; published digital and limited-print editions of writing collections.
Director of Digital Media & Content Producer at Brooklyn Digital Media, Inc.
October 1, 2015 - PresentDevelop and produce original audio, text, and video content for distribution across social media, blogs, music apps, and video platforms; upscaled archival video projects to 4K; leveraged AI tools (Claude, ChatGPT, Gemini) for conceptualizing character design prototypes and accelerating creative workflows.
Video Director at Gum Grove Films, LLC
January 1, 2000 - September 30, 2015Produced, directed, and edited 20+ digital shorts, documentaries, and feature films; distributed content across Amazon, Vimeo, YouTube, and VOD platforms; exhibited at Anthology Film Archives, Brooklyn Academy of Music, and festivals; oversaw all project management phases from development through post-production to ensure on-time, on-budget delivery.
Salesforce Subject Matter Expert at United Federation of Teachers (UFT)
January 1, 2021 - December 31, 2025Managed 1,000+ Salesforce cases monthly; provided Level 2 support for complex DOE-related leaves and sabbaticals; achieved 90%+ first-contact resolution; maintained seamless hybrid office/remote service delivery with zero disruption.
Seasonal Customer Service Coach at Uncommon Goods
October 1, 2019 - December 31, 2019Promoted to Coach; led weekly training sessions that improved customer response and resolution rates by 75%; evaluated 1,000+ weekly support tickets via MaestroQA and Zendesk; improved QA scores by 15%; resolved complex international order discrepancies via Borderfree; managed financial transactions through Braintree and PayPal with 98% accuracy; delivered weekly performance analytics to senior leadership.
Seasonal Customer Service Coach at Uncommon Goods
October 1, 2020 - January 31, 2021Promoted to Coach; led weekly training sessions that improved customer response and resolution rates by 75%; evaluated 1,000+ weekly support tickets via MaestroQA and Zendesk; improved QA scores by 15%; resolved complex international order discrepancies via Borderfree; managed financial transactions through Braintree and PayPal with 98% accuracy; delivered weekly performance analytics to senior leadership.
Tax Compliance Clerk at AST Financial
November 1, 2014 - February 28, 2015Managed database updates for 5,000+ shareholders, maintaining 99% data accuracy and reducing errors by 15%. Processed 1,000+ annual tax documents (1099/W-9/W-8/LEVY) in strict accordance with audit standards. Completed specialized regulatory training in Anti-Money Laundering (AML), Cybersecurity, and Financial Terrorism compliance.
Tax Compliance Clerk at AST Financial
September 30, 2015 - December 30, 2018Managed database updates for 5,000+ shareholders, maintaining 99% data accuracy and reducing errors by 15%. Processed 1,000+ annual tax documents (1099/W-9/W-8/LEVY) in strict accordance with audit standards. Completed specialized regulatory training in Anti-Money Laundering (AML), Cybersecurity, and Financial Terrorism compliance.
Education
Bachelor of Fine Arts at Tisch School of the Arts, New York University
January 11, 2030 - May 28, 2026Qualifications
Google AI for App Building — Coursera
January 11, 2030 - May 28, 2026Google AI for Data Analysis — Coursera
January 11, 2030 - May 28, 2026Google AI for Writing and Communicating — Coursera
January 11, 2030 - May 28, 2026Google AI for Research and Insights — Coursera
January 11, 2030 - May 28, 2026Google AI for Brainstorming and Planning — Coursera
January 11, 2030 - May 28, 2026Google AI Fundamentals — Coursera
January 11, 2030 - May 28, 2026Accounting & QuickBooks Training
January 11, 2030 - May 28, 2026HTML/CSS Certification
January 11, 2030 - May 28, 2026Entrepreneurial Certificate — FastTrac New Ventures
January 11, 2030 - May 28, 2026Industry Experience
Media & Entertainment, Software & Internet, Education, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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