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Hello! I’m Maria Cristina S. Abad, a detail-oriented Customer Service Specialist and Virtual Assistant with strong experience supporting e-commerce teams and small businesses. I excel at building positive customer relationships, managing CRM data, coordinating schedules, and optimizing back-office processes to keep operations smooth. I also enjoy crafting engaging content and coordinating social media outreach to boost brand presence online. With experience in lead generation, data entry, and teaching English, I bring a friendly, proactive approach and a passion for helping people succeed.…Hello! I’m Maria Cristina S. Abad, a detail-oriented Customer Service Specialist and Virtual Assistant with strong experience supporting e-commerce teams and small businesses. I excel at building positive customer relationships, managing CRM data, coordinating schedules, and optimizing back-office processes to keep operations smooth. I also enjoy crafting engaging content and coordinating social media outreach to boost brand presence online. With experience in lead generation, data entry, and teaching English, I bring a friendly, proactive approach and a passion for helping people succeed.

Maria Cristina S. Abad

Social Media Manager, Marketing Strategist, Content Creator

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Hello! I’m Maria Cristina S. Abad, a detail-oriented Customer Service Specialist and Virtual Assistant with strong experience supporting e-commerce teams and small businesses. I excel at building positive customer relationships, managing CRM data, coordinating schedules, and optimizing back-office processes to keep operations smooth. I also enjoy crafting engaging content and coordinating social media outreach to boost brand presence online. With experience in lead generation, data entry, and teaching English, I bring a friendly, proactive approach and a passion for helping people succeed.…Hello! I’m Maria Cristina S. Abad, a detail-oriented Customer Service Specialist and Virtual Assistant with strong experience supporting e-commerce teams and small businesses. I excel at building positive customer relationships, managing CRM data, coordinating schedules, and optimizing back-office processes to keep operations smooth. I also enjoy crafting engaging content and coordinating social media outreach to boost brand presence online. With experience in lead generation, data entry, and teaching English, I bring a friendly, proactive approach and a passion for helping people succeed.

Available to hire

Hello! I’m Maria Cristina S. Abad, a detail-oriented Customer Service Specialist and Virtual Assistant with strong experience supporting e-commerce teams and small businesses. I excel at building positive customer relationships, managing CRM data, coordinating schedules, and optimizing back-office processes to keep operations smooth.

I also enjoy crafting engaging content and coordinating social media outreach to boost brand presence online. With experience in lead generation, data entry, and teaching English, I bring a friendly, proactive approach and a passion for helping people succeed.

Skills

Microsoft Office

CRM

Microsoft Excel

Experience Level

Microsoft Office

Expert

CRM

Expert

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at Lazada Malaysia

September 1, 2023 - March 1, 2024

Responded promptly and professionally to customer inquiries via email, live chat, and phone calls. Provided personalized and empathetic responses to address concerns and resolve issues related to accounts and orders. Assisted customers with order inquiries, product information, shipping updates, and general questions. Managed orders, returns, and refunds; maintained accurate CRM records and data entry.

Virtual Assistant at Client (Self-employed)

May 31, 2021 - November 30, 2021

Provided administrative support, customer service, lead generation, scheduling, and CRM management. Experienced in content management, community engagement, and digital marketing support. Created engaging content, scheduled posts, and helped brands grow their online presence.

Back-office Assistant (Payments & Claims) at Client

May 31, 2021 - November 30, 2021

Back-office duties resolving payment issues for claimants; handling claims linked to social protection (work-related accidents, other accidents, death). Cold calling and lead generation activities. Data entry into spreadsheets, including entering client information (email, phone, mailing address), setting up meetings and upcoming events for clients.