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I am a motivated candidate applying for a Junior Social Media Manager position with practical experience in digital communication across different companies and channels. I have worked with various communication platforms, supporting content creation, coordination, and audience engagement. In addition to my professional experience, I am actively involved in social media on a personal level, which has strengthened my understanding of current trends and platform dynamics. I am eager to further develop my skills in social media management and contribute creatively and strategically to a team.…I am a motivated candidate applying for a Junior Social Media Manager position with practical experience in digital communication across different companies and channels. I have worked with various communication platforms, supporting content creation, coordination, and audience engagement. In addition to my professional experience, I am actively involved in social media on a personal level, which has strengthened my understanding of current trends and platform dynamics. I am eager to further develop my skills in social media management and contribute creatively and strategically to a team.

Jessica Moscicki

Social Media Manager, Community Manager, Content Creator, +2

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I am a motivated candidate applying for a Junior Social Media Manager position with practical experience in digital communication across different companies and channels. I have worked with various communication platforms, supporting content creation, coordination, and audience engagement. In addition to my professional experience, I am actively involved in social media on a personal level, which has strengthened my understanding of current trends and platform dynamics. I am eager to further develop my skills in social media management and contribute creatively and strategically to a team.…I am a motivated candidate applying for a Junior Social Media Manager position with practical experience in digital communication across different companies and channels. I have worked with various communication platforms, supporting content creation, coordination, and audience engagement. In addition to my professional experience, I am actively involved in social media on a personal level, which has strengthened my understanding of current trends and platform dynamics. I am eager to further develop my skills in social media management and contribute creatively and strategically to a team.

Available to hire

I am a motivated candidate applying for a Junior Social Media Manager position with practical experience in digital communication across different companies and channels. I have worked with various communication platforms, supporting content creation, coordination, and audience engagement. In addition to my professional experience, I am actively involved in social media on a personal level, which has strengthened my understanding of current trends and platform dynamics. I am eager to further develop my skills in social media management and contribute creatively and strategically to a team.

Skills

Copywriting

CRM

Branding

Experience Level

Copywriting

Expert

CRM

Expert

Branding

Intermediate

Language

German

Fluent

English

Advanced

Polish

Intermediate

Spanish; Castilian

Beginner

Work Experience

KPI Monitoring & Customer Experience Analyst at Iu Internationale Hochschule

April 1, 2025 - Present

KPI monitoring and analysis of service metrics (response times, customer satisfaction, resolution rates); created reports and dashboards for team leads and management; optimized internal processes and operational workflows; supported onboarding and training processes; collaborated with various teams and stakeholders; ensured efficient digital support processes.

Customer Operations Specialist / Invoicing at Miles Mobility GmbH

August 1, 2022 - March 1, 2025

Handled complex customer and invoicing inquiries; worked with digital ticketing systems and internal tools; supported internal projects and process improvements; analyzed and processed invoicing and documentation; Excel-based data maintenance and processing.

Fraud Prevention Specialist at Klarna Bank

May 1, 2022 - July 1, 2022

Analyzed and processed suspicious orders and fraud cases; communicated with authorities and internal departments; handled sensitive customer data in compliance with privacy regulations; structured processing of digital inquiries and processes.

Social Media & Community Support Specialist at GG-Brands

September 1, 2021 - April 1, 2022

Managed customer communications across digital channels (Instagram, Facebook, ticket systems); handled community and customer inquiries; contributed to a positive customer experience; collaborated with internal teams to optimize processes; onboarded new team members.

Junior Remarketing Manager at Auto 1 GmbH

November 1, 2020 - August 1, 2021

Document and invoice processing; handled digital inquiries and dealer communications; maintained Excel data; collaborated with various internal departments.

Social Media & Community Support at Hello Body

March 1, 2020 - October 1, 2020

Managed digital customer communications via email, Instagram and Facebook; handled customer and community inquiries; supported efficient service processes; ensured a positive customer experience.

Customer Operations Specialist at Zalando

August 1, 2019 - March 1, 2020

Handled customer inquiries via telephone, email and chat; acted in a customer- and solution-oriented manner.

Verkäuferin at KaDeWe

July 1, 2017 - February 1, 2019

Customer advice and sales; service-oriented communication; contributed to a high-quality customer experience.