Hi, I’m Pritiranjan Panda, a Production Support Engineer with 5+ years of hands-on experience in application support, incident management, and production monitoring in the Banking & Financial Services domain. I’m proficient in Linux, Oracle SQL, Control-M, and Splunk, and I apply ITIL best practices to ensure high system availability in 24/7 environments. I excel at resolving critical issues swiftly, coordinating cross-functional teams, and delivering proactive monitoring and clear stakeholder communication. I thrive in fast-paced settings where I can collaborate with development, infrastructure, and business teams to prevent incidents and improve deployment processes. I’m committed to knowledge transfer and continuous learning, and I enjoy building documentation that helps new team members quickly contribute to critical operations.

Pritiranjan Panda

Hi, I’m Pritiranjan Panda, a Production Support Engineer with 5+ years of hands-on experience in application support, incident management, and production monitoring in the Banking & Financial Services domain. I’m proficient in Linux, Oracle SQL, Control-M, and Splunk, and I apply ITIL best practices to ensure high system availability in 24/7 environments. I excel at resolving critical issues swiftly, coordinating cross-functional teams, and delivering proactive monitoring and clear stakeholder communication. I thrive in fast-paced settings where I can collaborate with development, infrastructure, and business teams to prevent incidents and improve deployment processes. I’m committed to knowledge transfer and continuous learning, and I enjoy building documentation that helps new team members quickly contribute to critical operations.

Available to hire

Hi, I’m Pritiranjan Panda, a Production Support Engineer with 5+ years of hands-on experience in application support, incident management, and production monitoring in the Banking & Financial Services domain. I’m proficient in Linux, Oracle SQL, Control-M, and Splunk, and I apply ITIL best practices to ensure high system availability in 24/7 environments. I excel at resolving critical issues swiftly, coordinating cross-functional teams, and delivering proactive monitoring and clear stakeholder communication.

I thrive in fast-paced settings where I can collaborate with development, infrastructure, and business teams to prevent incidents and improve deployment processes. I’m committed to knowledge transfer and continuous learning, and I enjoy building documentation that helps new team members quickly contribute to critical operations.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Production Support Engineer at Blugate Software Technologies Pvt. Ltd.
December 1, 2020 - Present
Provide 24/7 production support for Qatar National Bank's core banking applications, ensuring 99%+ system uptime across all critical services. Manage and resolve 50+ incident tickets per month within defined SLA timelines using ServiceNow and Jira. Monitor batch job scheduling and execution using Control-M; proactively identify and resolve job failures before business impact. Perform log analysis and root cause investigation using Splunk Enterprise to diagnose application errors and performance issues. Actively participate in application deployments, patch updates, and change management activities; execute post-deployment validation checks. Create and implement Change Requests (CRs) following ITIL guidelines; coordinate with development and infrastructure teams. Set up monitoring alerts as per business requirements to ensure proactive notification of critical issues. Prepare and deliver daily reports on open tickets, aging tickets, and SLA compliance metrics to client stakeholders. Par
Teacher at Private School
February 1, 2017 - November 30, 2020
Taught students across multiple grades, developing strong communication, patience, and structured problem-solving skills. Managed classroom operations and maintained documentation.
Jr. Associate – Platform Support at iMedx Information Services Pvt. Ltd.
August 1, 2015 - January 31, 2017
Provided L1/L2 platform support for healthcare information services, resolving application and connectivity issues. Logged and tracked incidents through ticketing tools, ensuring timely escalation and resolution within SLA. Assisted in system monitoring and routine maintenance tasks; coordinated with upstream teams for issue resolution.

Education

B.Tech – Electrical Engineering at BPUT (Biju Patnaik University of Technology)
January 11, 2030 - January 1, 2013

Qualifications

ITIL v3/v4 Foundation
January 11, 2030 - May 30, 2026

Industry Experience

Financial Services, Professional Services, Software & Internet

Experience Level

Intermediate
Intermediate
Intermediate