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I am a Social Media Manager and Content Creator with a strong background in customer support leadership, audience engagement and relationship management. I have experience creating content strategies, managing online communities and building meaningful connections with customers. I am skilled at understanding audience needs through active listening, feedback analysis and strategic communication, transforming insights into engaging content and positive customer experiences. I am highly organized, creative and adaptable in fast-paced environments.…I am a Social Media Manager and Content Creator with a strong background in customer support leadership, audience engagement and relationship management. I have experience creating content strategies, managing online communities and building meaningful connections with customers. I am skilled at understanding audience needs through active listening, feedback analysis and strategic communication, transforming insights into engaging content and positive customer experiences. I am highly organized, creative and adaptable in fast-paced environments.

Luiza Comin Antunes

Social Media Manager, Content Creator, Community Manager, +1

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I am a Social Media Manager and Content Creator with a strong background in customer support leadership, audience engagement and relationship management. I have experience creating content strategies, managing online communities and building meaningful connections with customers. I am skilled at understanding audience needs through active listening, feedback analysis and strategic communication, transforming insights into engaging content and positive customer experiences. I am highly organized, creative and adaptable in fast-paced environments.…I am a Social Media Manager and Content Creator with a strong background in customer support leadership, audience engagement and relationship management. I have experience creating content strategies, managing online communities and building meaningful connections with customers. I am skilled at understanding audience needs through active listening, feedback analysis and strategic communication, transforming insights into engaging content and positive customer experiences. I am highly organized, creative and adaptable in fast-paced environments.

Available to hire

I am a Social Media Manager and Content Creator with a strong background in customer support leadership, audience engagement and relationship management. I have experience creating content strategies, managing online communities and building meaningful connections with customers.

I am skilled at understanding audience needs through active listening, feedback analysis and strategic communication, transforming insights into engaging content and positive customer experiences. I am highly organized, creative and adaptable in fast-paced environments.

Skills

Copywriting

Branding

Experience Level

Copywriting

Expert

Branding

Intermediate

Language

Portuguese

Fluent

English

Intermediate

Work Experience

Social Media Manager and Creator

January 1, 2024 - Present

Created and managed content across social media platforms including Instagram, YouTube, TikTok and Threads. Planned content calendars aligned with audience interests and brand objectives. Produced written and visual content to increase engagement and online visibility. Managed audience interactions and community engagement through comments, messages and social platforms. Monitored content performance and adjusted strategies based on engagement metrics. Researched trends and market opportunities to support content development. Maintained consistent brand voice and messaging across all channels.

Customer Support Team Lead at Portabilis Tecnologia

January 1, 2021 - January 1, 2026

Conducted detailed needs assessments to identify customer requirements and provide tailored solutions. Built strong customer relationships through proactive communication and personalized support. Investigated complex customer issues using active listening and strategic questioning to determine root causes and deliver effective solutions. Gathered and analyzed customer feedback to identify trends, pain points and opportunities for business improvement. Acted as a bridge between customers and internal teams, ensuring alignment between user needs and business objectives. Collaborated with cross-functional teams to improve customer experience and service delivery. Managed customer escalations while maintaining high satisfaction and professional communication standards. Provided guidance and support to colleagues in handling complex customer cases. Contributed to process improvements by identifying recurring issues and recommending solutions.