Available to hire
I am a dependable, customer-focused remote professional with 10+ years of experience delivering accurate, empathetic support in regulated environments including SaaS, tax software, finance, logistics, and healthcare.
I excel at resolving complex issues across chat and phone channels, maintaining compliance, documenting interactions precisely, and de-escalating tense situations while keeping a friendly, professional demeanor.
Experience Level
Work Experience
Seasonal Tax Expert (Customer Support) at TurboTax
January 1, 2026 - December 31, 2026Delivered customer support via chat and phone for a SaaS-based tax platform, resolving billing and account issues (chat-focused in 2026). Managed multiple chat interactions simultaneously while maintaining accuracy and professionalism. Followed strict compliance workflows and documented all interactions with precision. De-escalated high-stress customer situations across both chat and phone channels.
Seasonal Tax Expert (Customer Support) at TurboTax
January 1, 2023 - December 31, 2024Delivered customer support via chat and phone for a SaaS-based tax platform, resolving billing and account issues. Managed multiple chat interactions simultaneously while maintaining accuracy and professionalism. Followed strict compliance workflows and documented all interactions with precision. De-escalated high-stress customer situations across both chat and phone channels.
Customer Support Representative (Healthcare Transportation) at Saferide Health
November 1, 2024 - December 31, 2025Coordinated non-emergency medical transportation for health plan members, including urgent and same-day requests. Verified insurance eligibility and ensured compliance with healthcare guidelines. Managed high-volume inbound requests while maintaining accuracy and empathetic customer service.
Artist Manager at Form IV
January 1, 2006 - December 31, 2024Managed contracts, payments, and logistics for artists in a fast-paced environment. Handled communications, scheduling, and documentation with a high level of organization and accountability.
Collections Representative II at Comcast
January 1, 2004 - December 31, 2006Resolved billing disputes and negotiated payment solutions with customers. Handled sensitive financial data while managing high-volume accounts.
Senior Dispatcher at Linkus Enterprises
January 1, 2003 - December 31, 2004Coordinated technician scheduling and resolved service issues in real time. Maintained accurate records and ensured efficient daily operations.
Shipping Department Manager at Vitaglo Vitamin Warehouse
January 1, 2000 - December 31, 2002Oversaw shipping operations for 500+ daily orders with a focus on accuracy and efficiency. Supervised staff and ensured timely order fulfillment.
Education
Qualifications
High School Diploma
January 11, 2030 - May 30, 2026Industry Experience
Healthcare, Software & Internet, Financial Services, Transportation & Logistics, Professional Services
Experience Level
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