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I am a friendly, organised and enthusiastic professional with a strong background in office administration, customer service and hospitality. I excel at communicating with people from diverse backgrounds, coordinating multiple tasks, and maintaining a positive, professional attitude in fast-paced environments. I am dedicated to delivering excellent service and smooth operations, with a proactive approach to training, compliance and teamwork. I am always keen to develop new skills and contribute to organisational success.…I am a friendly, organised and enthusiastic professional with a strong background in office administration, customer service and hospitality. I excel at communicating with people from diverse backgrounds, coordinating multiple tasks, and maintaining a positive, professional attitude in fast-paced environments. I am dedicated to delivering excellent service and smooth operations, with a proactive approach to training, compliance and teamwork. I am always keen to develop new skills and contribute to organisational success.

SERENA D’AGOSTINO

Project Manager, Content Producer, Presenter, +2

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I am a friendly, organised and enthusiastic professional with a strong background in office administration, customer service and hospitality. I excel at communicating with people from diverse backgrounds, coordinating multiple tasks, and maintaining a positive, professional attitude in fast-paced environments. I am dedicated to delivering excellent service and smooth operations, with a proactive approach to training, compliance and teamwork. I am always keen to develop new skills and contribute to organisational success.…I am a friendly, organised and enthusiastic professional with a strong background in office administration, customer service and hospitality. I excel at communicating with people from diverse backgrounds, coordinating multiple tasks, and maintaining a positive, professional attitude in fast-paced environments. I am dedicated to delivering excellent service and smooth operations, with a proactive approach to training, compliance and teamwork. I am always keen to develop new skills and contribute to organisational success.

Available to hire

I am a friendly, organised and enthusiastic professional with a strong background in office administration, customer service and hospitality. I excel at communicating with people from diverse backgrounds, coordinating multiple tasks, and maintaining a positive, professional attitude in fast-paced environments.

I am dedicated to delivering excellent service and smooth operations, with a proactive approach to training, compliance and teamwork. I am always keen to develop new skills and contribute to organisational success.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Office administration at Encore Plumbing

January 1, 2025 - Present

Manage day-to-day office operations, schedule service appointments, dispatch plumbers to job sites, handle customer inquiries, provide quotes and resolve service issues with professionalism. Support safety compliance and organise training schedules and documentation. Utilise office software and plumbing management systems to streamline operations and improve reporting accuracy.

Flight Attendant at Jetstar

June 1, 2024 - January 1, 2025

Ensured the safety and security of passengers by conducting pre-flight safety checks, demonstrating emergency procedures, and responding to onboard incidents. Delivered exceptional customer service, assisted enquiries, resolved concerns, and maintained high standards of service and professionalism. Served meals and beverages while coordinating boarding and on-board operations.

Licensed Strata Manager – Your local Strata / Second-in-charge Client Service Leader

September 1, 2020 - March 1, 2023

Provided excellent customer service and relationship management with owners, committee members and agents. Collaborated with colleagues to ensure high satisfaction in handling complex complaints. Ensured regulatory compliance, maintained records and managed documentation including WHS reports, fire safety statements and building insurance renewals. Led strata meetings and coordinated repair/maintenance with trades, managed timelines and identified process improvements. Trained new staff and developed materials to enhance performance.

Assistant Strata Manager at Strata Management Services

January 1, 2018 - September 1, 2020

Provided administrative support, liaised between clients and management, maintained records, drafted correspondence and prepared reports. Managed documentation and ensured clear communication.

Full Time Waitress at Kazu

January 1, 2017 - January 1, 2018

Waitress duties, customer service and dining operations.