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Hi, I'm Mariel Cordova, a customer service and back-office professional with 11 years of experience in handling communications, data entry, and record management. I thrive in fast-paced environments and pride myself on accuracy, empathy, and clear communication. I've worked across customer support, dining service, and document processing roles, consistently improving processes, maintaining data integrity, and supporting teams to deliver reliable service. I enjoy collaborating with colleagues and adapting to new tools and workflows to keep operations smooth.…Hi, I'm Mariel Cordova, a customer service and back-office professional with 11 years of experience in handling communications, data entry, and record management. I thrive in fast-paced environments and pride myself on accuracy, empathy, and clear communication. I've worked across customer support, dining service, and document processing roles, consistently improving processes, maintaining data integrity, and supporting teams to deliver reliable service. I enjoy collaborating with colleagues and adapting to new tools and workflows to keep operations smooth.

Marie L Cordova

Content Producer, Executive Producer, Production Manager, +2

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Hi, I'm Mariel Cordova, a customer service and back-office professional with 11 years of experience in handling communications, data entry, and record management. I thrive in fast-paced environments and pride myself on accuracy, empathy, and clear communication. I've worked across customer support, dining service, and document processing roles, consistently improving processes, maintaining data integrity, and supporting teams to deliver reliable service. I enjoy collaborating with colleagues and adapting to new tools and workflows to keep operations smooth.…Hi, I'm Mariel Cordova, a customer service and back-office professional with 11 years of experience in handling communications, data entry, and record management. I thrive in fast-paced environments and pride myself on accuracy, empathy, and clear communication. I've worked across customer support, dining service, and document processing roles, consistently improving processes, maintaining data integrity, and supporting teams to deliver reliable service. I enjoy collaborating with colleagues and adapting to new tools and workflows to keep operations smooth.

Available to hire

Hi, I’m Mariel Cordova, a customer service and back-office professional with 11 years of experience in handling communications, data entry, and record management. I thrive in fast-paced environments and pride myself on accuracy, empathy, and clear communication.

I’ve worked across customer support, dining service, and document processing roles, consistently improving processes, maintaining data integrity, and supporting teams to deliver reliable service. I enjoy collaborating with colleagues and adapting to new tools and workflows to keep operations smooth.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Expert

Language

English

Advanced

Work Experience

Customer Service Representative at HGS

June 1, 2014 - January 1, 2019

Assisted customers via phone and managed emails and chat; Responded to inquiries on billing, accounts, and services; Resolved client issues with empathy and clarity.

Service Crew at Pizza Hut Inc.

February 1, 2009 - July 1, 2013

Assisted customers with dine-in, take-out, and phone orders during peak hours; Maintained cleanliness and sanitation in dining area; Upheld brand standards.

Document Processing & QC Specialist at Dexcom

July 1, 2019 - July 1, 2021

Reviewed documents for accuracy and completeness before processing, ensuring data integrity for client accounts; Flagged and escalated discrepancies to prevent downstream customer issues; Documented and communicated quality issues for cross-team resolution.