I am an experienced communications and operations professional with a background in Medical Bioscience. I enjoy crafting clear, engaging digital content and coordinating multi-platform communications to support customer engagement and brand voice. I’ve delivered digital campaigns, managed inquiries across channels, and maintained organised digital systems in fast-paced environments. I thrive on collaboration and using data to improve processes and outcomes.

Rachel Makaranga

I am an experienced communications and operations professional with a background in Medical Bioscience. I enjoy crafting clear, engaging digital content and coordinating multi-platform communications to support customer engagement and brand voice. I’ve delivered digital campaigns, managed inquiries across channels, and maintained organised digital systems in fast-paced environments. I thrive on collaboration and using data to improve processes and outcomes.

Available to hire

I am an experienced communications and operations professional with a background in Medical Bioscience. I enjoy crafting clear, engaging digital content and coordinating multi-platform communications to support customer engagement and brand voice.

I’ve delivered digital campaigns, managed inquiries across channels, and maintained organised digital systems in fast-paced environments. I thrive on collaboration and using data to improve processes and outcomes.

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Language

English
Fluent

Work Experience

Communications and Digital Engagement Coordinator at MWANAKA FRESH FARM FOODS
January 1, 2019 - August 1, 2025
Managed customer and public enquiries across phone, email, WhatsApp, and social media channels, delivering clear, professional, and timely communication. Created and distributed digital content across Facebook, Instagram, LinkedIn, TikTok, and WhatsApp, adapting messaging and tone for different audiences, platforms, and communication purposes. Monitored and responded to customer comments, messages, and online engagement across social media channels while maintaining a professional brand voice. Produced customer-facing communications including promotional content, operational updates, and service announcements. Assisted with digital engagement activities and online community interaction to support customer communication and engagement. Maintained organised records, spreadsheets, and digital systems using Shopify and Microsoft Office applications. Supported day-to-day operational and administrative activities while managing competing priorities within a fast-paced environment. Worked col
Microbiology Medical Laboratory Assistant at Pathology FIRST – Basildon, UK
January 1, 2018 - October 1, 2018
Entered, checked, and organised lab records with high accuracy as well as supporting sample/result reviews to ensure reliable information. Logged and validated data following SOPs and quality rules. Kept databases tidy and consistent for easy retrieval. Flagged anomalies and documented findings in a clear, simple format.
Pharmacovigilance Junior Intern at Almond Pharma
January 1, 2017 - May 1, 2017
Supported drug-safety data entry and documentation in a compliance-led setting. Entered and reviewed safety data with attention to detail and helped prepare basic reports for internal and regulatory use. Checked data for completeness and consistency before submission. Maintained clear records to support audits and queries.
Fulfilment Associate at Amazon
August 1, 2017 - December 1, 2017
Processed high-volume operational data (orders/inventory) accurately and followed standard workflows to keep throughput on track. Scanned and recorded items with consistency and care. Monitored basic performance metrics and raised issues early. Coordinated with teammates to keep shifts running smoothly.
Microbiology Medical Laboratory Assistant at Pathology First
January 1, 2018 - October 1, 2018
Entered, checked, and organised lab records; supported sample/result reviews to ensure reliable information; logged and validated data following SOPs; kept databases tidy and consistent; flagged anomalies and documented findings in a clear format.
Health Information Reviewer (Volunteer) at Sarcoma UK
March 1, 2026 - Present
Volunteer reviewer on health information panels, providing feedback on health and clinical information materials from lived experience; reviewed content for clarity and accessibility; contributed to patient-facing resources, including clinical trial information packs.

Education

BSc – Medical Bioscience at London Metropolitan University
January 1, 2014 - January 1, 2017
A Levels at Palmers College
January 1, 2013 - January 1, 2013
GCSEs at Gateway Academy
January 1, 2012 - January 1, 2012
Bachelor of Science, Medical Bioscience at London Metropolitan University
January 1, 2014 - January 1, 2017
A Levels at Palmers College
January 1, 2013 - January 1, 2013
GCSEs at Gateway Academy
January 1, 2012 - January 1, 2012

Qualifications

Pharmacovigilance Junior Intern
January 1, 2017 - May 1, 2017

Industry Experience

Healthcare, Education, Professional Services, Retail, Media & Entertainment