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Hi, I’m CHEZCA O. SALAYA, a General Virtual Assistant and E-Commerce & Social Media Specialist based in Metro Manila, Philippines. I’ve spent 10+ years helping businesses scale online sales, grow social audiences, and manage multi-channel online stores. I’m skilled in CRM platforms, content creation, and SEO, driving revenue across Shopee, TikTok Shop, Amazon, Shopify, and Etsy. I enjoy turning data into actionable strategies, coaching teams, and delivering outstanding customer experiences.…Hi, I’m CHEZCA O. SALAYA, a General Virtual Assistant and E-Commerce & Social Media Specialist based in Metro Manila, Philippines. I’ve spent 10+ years helping businesses scale online sales, grow social audiences, and manage multi-channel online stores. I’m skilled in CRM platforms, content creation, and SEO, driving revenue across Shopee, TikTok Shop, Amazon, Shopify, and Etsy. I enjoy turning data into actionable strategies, coaching teams, and delivering outstanding customer experiences.

CHEZCA O. SALAYA

Social Media Manager, eCommerce Developer, Social Media Freelancer

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Hi, I’m CHEZCA O. SALAYA, a General Virtual Assistant and E-Commerce & Social Media Specialist based in Metro Manila, Philippines. I’ve spent 10+ years helping businesses scale online sales, grow social audiences, and manage multi-channel online stores. I’m skilled in CRM platforms, content creation, and SEO, driving revenue across Shopee, TikTok Shop, Amazon, Shopify, and Etsy. I enjoy turning data into actionable strategies, coaching teams, and delivering outstanding customer experiences.…Hi, I’m CHEZCA O. SALAYA, a General Virtual Assistant and E-Commerce & Social Media Specialist based in Metro Manila, Philippines. I’ve spent 10+ years helping businesses scale online sales, grow social audiences, and manage multi-channel online stores. I’m skilled in CRM platforms, content creation, and SEO, driving revenue across Shopee, TikTok Shop, Amazon, Shopify, and Etsy. I enjoy turning data into actionable strategies, coaching teams, and delivering outstanding customer experiences.

Available to hire

Hi, I’m CHEZCA O. SALAYA, a General Virtual Assistant and E-Commerce & Social Media Specialist based in Metro Manila, Philippines. I’ve spent 10+ years helping businesses scale online sales, grow social audiences, and manage multi-channel online stores.

I’m skilled in CRM platforms, content creation, and SEO, driving revenue across Shopee, TikTok Shop, Amazon, Shopify, and Etsy. I enjoy turning data into actionable strategies, coaching teams, and delivering outstanding customer experiences.

Skills

Shopify

CRM

SEO

Experience Level

Shopify

Expert

CRM

Expert

SEO

Expert

Language

Work Experience

Sales Manager at Japan Furniture Shop – ARC Trading & Retail Inc.

June 1, 2023 - January 1, 2026

Led daily operations for a 10-member sales team; improved KPIs through coaching, product training, and performance reviews. Increased revenue through upselling and customer engagement initiatives, driving repeat business and higher average basket size. Streamlined inventory tracking and reporting in Google Workspace, reducing discrepancies and speeding up order fulfillment. Resolved escalated customer issues end-to-end, maintaining high customer satisfaction and long-term relationships.

E-Commerce Manager & Owner at Km Sulit Finds (Shopee & TikTok Shop)

August 1, 2020 - May 1, 2023

Grew combined social following from 2,000 to 15,000+ in under 3 years through SEO-optimized listings, targeted content, and community engagement. Created promotional graphics and short-form videos using Canva and CapCut to improve click-through and conversion rates. Managed customer inquiries, returns, and disputes; maintained 4.9+ store rating and strong repeat buyer rate. Managed end-to-end store operations including inventory planning, pricing, platform analytics, and supplier coordination.