Hi, I’m Alejandra Lima, a Bachelor of Commerce Honours student at Carleton University with a Marketing concentration. I have hands-on experience in customer engagement, operations coordination, and relationship-building in fast-paced hospitality settings. I excel at communicating value, identifying customer needs, and performing under pressure, and I’m eager to apply my marketing studies to an entry-level marketing or coordinator role. I’m fluent in Spanish and English, with Italian as a second language, and I’m passionate about building brands, researching consumer behaviour, and crafting campaigns. I’m excited to bring strong interpersonal skills and a data-informed mindset to a dynamic team.

Alejandra Lima

Hi, I’m Alejandra Lima, a Bachelor of Commerce Honours student at Carleton University with a Marketing concentration. I have hands-on experience in customer engagement, operations coordination, and relationship-building in fast-paced hospitality settings. I excel at communicating value, identifying customer needs, and performing under pressure, and I’m eager to apply my marketing studies to an entry-level marketing or coordinator role. I’m fluent in Spanish and English, with Italian as a second language, and I’m passionate about building brands, researching consumer behaviour, and crafting campaigns. I’m excited to bring strong interpersonal skills and a data-informed mindset to a dynamic team.

Available to hire

Hi, I’m Alejandra Lima, a Bachelor of Commerce Honours student at Carleton University with a Marketing concentration. I have hands-on experience in customer engagement, operations coordination, and relationship-building in fast-paced hospitality settings. I excel at communicating value, identifying customer needs, and performing under pressure, and I’m eager to apply my marketing studies to an entry-level marketing or coordinator role.

I’m fluent in Spanish and English, with Italian as a second language, and I’m passionate about building brands, researching consumer behaviour, and crafting campaigns. I’m excited to bring strong interpersonal skills and a data-informed mindset to a dynamic team.

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Language

Spanish; Castilian
Fluent
English
Fluent
Italian
Advanced

Work Experience

Barista & Front Counter Associate at Simply Biscotti
October 1, 2025 - April 1, 2026
Delivered high-volume customer service by managing orders, resolving inquiries, and maintaining positive relationships with 100+ guests daily. Communicated clearly and professionally with customers, teammates, and management to ensure smooth operations. Identified guest preferences and upsold relevant products, consistently contributing to increased average transaction value.
Barista & Kitchen Production at LOLO Salads & Coffee
March 1, 2022 - May 1, 2025
Greeted guests in a friendly manner and informed them about daily specials. Provided personalized service and handled a high volume of guest interactions daily, strengthening interpersonal and communication skills. Trained and onboarded new staff on service standards and procedures, demonstrating leadership and communication ability. Collaborated with the team to maintain quality and efficiency, contributing to a positive brand experience.
Hostess at Charcoal Group/Beertown
August 1, 2021 - December 1, 2021
Managed in-person and telephone guest inquiries, reservation bookings via OpenTable, and VIP recognition protocols. Optimized dining room flow to maximize seating efficiency and minimize guest wait times, directly supporting revenue targets. Handled special requests and communicated promotions to guests, developing skills in customer engagement and experience management.
Waitress at Maiz Latin Food
July 1, 2020 - December 1, 2020
Built rapport and comprehensive menu knowledge to achieve average order sizes 20% above target, demonstrating ability to communicate value and influence purchasing decisions. Supported team during high-volume periods to maximize efficiency and guest satisfaction in a fast-paced environment.

Education

Bachelor of Commerce Honours – Concentration: Marketing at Sprott School of Business, Carleton University
September 1, 2021 - April 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Retail, Professional Services, Media & Entertainment, Other