Chelsy Wesolowski

AI Fellow Experience Supervisor at Handshake AI

Coached and developed a team of support agents through targeted feedback, performance reviews, and hands-on support, improving individual performance, consistency, and overall team metrics.

AI Support Specialist at Handshake AI

Led agents through coaching, real-time guidance, and process optimization to ensure consistent execution of Zendesk queue workflows and achievement of SLA targets in fast-paced remote environments.

Senior LLM Specialist at Appen

Conducted in-depth investigations of AI system outputs, identifying discrepancies, evaluating suitability for onboarding, and developing accurate resolutions; leveraged bilingual Spanish skills to support onboarding.

Senior LLM Specialist at Appen

Led escalations and onboarding for high-demand projects, establishing scalable processes and coaching to ensure consistent execution and on-time project delivery.

Quality Manager at Appen

Drove quality operations, ensured adherence to project standards, resolved data discrepancies, and improved accuracy and reporting using Excel-based analysis.

Senior Queue Manager at Scale AI

Managed remote teams, coached and trained to optimize efficiency and service quality; monitored fraud audits and collaborated with cross-functional teams to resolve critical issues and meet SLA targets.

Owner & Operations Lead at Lopez Painting LLC

Founded and operated a successful residential and commercial painting business; managed client communications, scheduling, budgeting, vendor negotiations, supply chain management, and marketing strategies to generate leads, grow a loyal client base, and ensure profitability.

Tasker Success Manager at Scale AI

Led and managed contributors toward project goals, guiding critical issues to project teams, ensuring prompt resolutions, and maintaining a positive public image.

Senior Queue Manager at Appen

Managed and supported remote teams, providing coaching, training, and performance feedback to optimize queue performance and SLA.

Support Specialist at Handshake AI

Coached and developed a team of support agents through targeted feedback, performance reviews, and hands-on support, improving individual performance, consistency, and overall team metrics.