Available to hire
I’m a detail-oriented AI Data Annotator who thrives on turning complex data into clear, accurate insights. I enjoy applying guidelines, spotting inconsistencies, and delivering high-quality outputs in digital environments, with a strong focus on confidentiality and data integrity.
In my work, I combine analytical thinking with language proficiency (English and French) to review, classify, and interpret information, while staying adaptable to new tools and evolving project guidelines. I value collaboration, independence, and a steady, quality-driven approach to every task.
Experience Level
Expert
Intermediate
Language
English
Fluent
French
Fluent
Work Experience
Customer Relations Agent at Mindpearl
November 1, 2022 - PresentAnalyzed and interpreted customer data to resolve complex queries with accuracy; reviewed and documented detailed case information; identified inconsistencies and escalated sensitive or unresolved issues; maintained strict confidentiality; applied company guidelines to ensure quality and compliance; worked with digital systems to capture, update, and validate information.
Host & Quality Checker at Deskstand
January 1, 2018 - January 1, 2022Conducted quality checks to ensure accuracy and consistency of service delivery; reviewed customer interactions and identified areas for improvement; maintained attention to detail in high-volume environments; supported team operations by ensuring standards and procedures were followed.
Call Centre Agent (French) at Fronaysis Outsource
January 1, 2019 - January 1, 2020Reviewed and documented customer interactions with accuracy; interpreted spoken information across different accents and dialects; ensured clear, structured, and accurate data capture in systems; escalated unclear or complex cases for further review.
Education
Grade 12 (Matric Equivalent) at Institute Kalunga, D.R. Congo
January 11, 2030 - June 2, 2026Industrial Chemistry Studies (2 years) at Institute Kalunga
January 11, 2030 - June 2, 2026Qualifications
Call Centre Certificate
January 11, 2030 - June 2, 2026Customer Relations Certificate
January 11, 2030 - June 2, 2026Industry Experience
Professional Services, Media & Entertainment, Telecommunications
Experience Level
Expert
Intermediate
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