I’m a detail-oriented AI Data Annotator who thrives on turning complex data into clear, accurate insights. I enjoy applying guidelines, spotting inconsistencies, and delivering high-quality outputs in digital environments, with a strong focus on confidentiality and data integrity. In my work, I combine analytical thinking with language proficiency (English and French) to review, classify, and interpret information, while staying adaptable to new tools and evolving project guidelines. I value collaboration, independence, and a steady, quality-driven approach to every task.

TRESOR KASELE

I’m a detail-oriented AI Data Annotator who thrives on turning complex data into clear, accurate insights. I enjoy applying guidelines, spotting inconsistencies, and delivering high-quality outputs in digital environments, with a strong focus on confidentiality and data integrity. In my work, I combine analytical thinking with language proficiency (English and French) to review, classify, and interpret information, while staying adaptable to new tools and evolving project guidelines. I value collaboration, independence, and a steady, quality-driven approach to every task.

Available to hire

I’m a detail-oriented AI Data Annotator who thrives on turning complex data into clear, accurate insights. I enjoy applying guidelines, spotting inconsistencies, and delivering high-quality outputs in digital environments, with a strong focus on confidentiality and data integrity.

In my work, I combine analytical thinking with language proficiency (English and French) to review, classify, and interpret information, while staying adaptable to new tools and evolving project guidelines. I value collaboration, independence, and a steady, quality-driven approach to every task.

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Language

English
Fluent
French
Fluent

Work Experience

Customer Relations Agent at Mindpearl
November 1, 2022 - Present
Analyzed and interpreted customer data to resolve complex queries with accuracy; reviewed and documented detailed case information; identified inconsistencies and escalated sensitive or unresolved issues; maintained strict confidentiality; applied company guidelines to ensure quality and compliance; worked with digital systems to capture, update, and validate information.
Host & Quality Checker at Deskstand
January 1, 2018 - January 1, 2022
Conducted quality checks to ensure accuracy and consistency of service delivery; reviewed customer interactions and identified areas for improvement; maintained attention to detail in high-volume environments; supported team operations by ensuring standards and procedures were followed.
Call Centre Agent (French) at Fronaysis Outsource
January 1, 2019 - January 1, 2020
Reviewed and documented customer interactions with accuracy; interpreted spoken information across different accents and dialects; ensured clear, structured, and accurate data capture in systems; escalated unclear or complex cases for further review.

Education

Grade 12 (Matric Equivalent) at Institute Kalunga, D.R. Congo
January 11, 2030 - June 2, 2026
Industrial Chemistry Studies (2 years) at Institute Kalunga
January 11, 2030 - June 2, 2026

Qualifications

Call Centre Certificate
January 11, 2030 - June 2, 2026
Customer Relations Certificate
January 11, 2030 - June 2, 2026

Industry Experience

Professional Services, Media & Entertainment, Telecommunications