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Software Engineer and AI/ML Engineer with 4+ years of experience building scalable backend platforms, intelligent automation solutions, and production-grade Generative AI applications. Specialized in Python, FastAPI, distributed systems, cloud-native architectures, and LLM-powered RAG frameworks using LangChain, LlamaIndex, OpenAI, and AWS. Proven track record delivering high-impact solutions that improve system performance, accelerate decision-making, reduce operational costs, and scale enterprise workloads through data-driven engineering and machine learning innovation.…Software Engineer and AI/ML Engineer with 4+ years of experience building scalable backend platforms, intelligent automation solutions, and production-grade Generative AI applications. Specialized in Python, FastAPI, distributed systems, cloud-native architectures, and LLM-powered RAG frameworks using LangChain, LlamaIndex, OpenAI, and AWS. Proven track record delivering high-impact solutions that improve system performance, accelerate decision-making, reduce operational costs, and scale enterprise workloads through data-driven engineering and machine learning innovation.

Zarana Nakrani

Full Stack Developer, Back-End Developer, Web Developer, +7

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Software Engineer and AI/ML Engineer with 4+ years of experience building scalable backend platforms, intelligent automation solutions, and production-grade Generative AI applications. Specialized in Python, FastAPI, distributed systems, cloud-native architectures, and LLM-powered RAG frameworks using LangChain, LlamaIndex, OpenAI, and AWS. Proven track record delivering high-impact solutions that improve system performance, accelerate decision-making, reduce operational costs, and scale enterprise workloads through data-driven engineering and machine learning innovation.…Software Engineer and AI/ML Engineer with 4+ years of experience building scalable backend platforms, intelligent automation solutions, and production-grade Generative AI applications. Specialized in Python, FastAPI, distributed systems, cloud-native architectures, and LLM-powered RAG frameworks using LangChain, LlamaIndex, OpenAI, and AWS. Proven track record delivering high-impact solutions that improve system performance, accelerate decision-making, reduce operational costs, and scale enterprise workloads through data-driven engineering and machine learning innovation.

Available to hire

Software Engineer and AI/ML Engineer with 4+ years of experience building scalable backend platforms, intelligent automation solutions, and production-grade Generative AI applications. Specialized in Python, FastAPI, distributed systems, cloud-native architectures, and LLM-powered RAG frameworks using LangChain, LlamaIndex, OpenAI, and AWS.

Proven track record delivering high-impact solutions that improve system performance, accelerate decision-making, reduce operational costs, and scale enterprise workloads through data-driven engineering and machine learning innovation.

Skills

Experience Level

Expert

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Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Gujarati

Advanced

Hindi

Advanced

Work Experience

Software Engineer at ServiceNow, New Jersey

November 1, 2024 - Present

Architected a production-grade RAG platform using FastAPI, LangChain, LlamaIndex, Pinecone, and OpenAI APIs, reducing knowledge retrieval latency by 68% and improving response relevance scores by 42% across enterprise support workflows. Engineered scalable AI microservices with Python, Docker, AWS EKS, Redis, and PostgreSQL to support 5M+ monthly API requests and increase throughput by 55%. Developed agentic AI workflows using LLM orchestration, vector search, prompt engineering, and Bedrock integrations, automating 78% of manual knowledge-management tasks and saving 1,200+ operational hours annually. Optimized real-time data pipelines using Kafka, Airflow, and ETL frameworks, accelerating model feature availability by 60% and improving prediction freshness. Led deployment automation with Jenkins CI/CD, Docker, AWS Lambda, and Infrastructure-as-Code, reducing release cycles from days to under 2 hours while achieving 99.95% availability. Improved ML performance via feature engineering,

Software Engineer at ServiceNow

November 1, 2024 - Present

Developed backend microservices in Python/FastAPI and Node.js/Express.js, improving API throughput and reducing transaction processing time from minutes to seconds for 120k+ monthly transactions. Optimized distributed event-driven pipelines leveraging Apache Kafka and Redis caching, improving real-time data processing throughput by 42% while lowering API latency by 30%. Deployed containerized services on AWS EKS with Docker and Jenkins-driven CI/CD automation, accelerating release cycles by 50% and cutting deployment failures by 60%. Built responsive internal dashboards using React and backend APIs for real-time incident response visibility and improving operational SLA adherence by 25%. Implemented observability and monitoring using centralized logging, metrics, and alerting tools. Developed and maintained Foundry data pipelines and contributed to application development within the platform, leveraging Python-based transforms and SQL logic to deliver clean, analysis-ready datasets.

Software Engineer at Infinite Infolab, India

November 1, 2020 - July 31, 2023

Built end-to-end predictive analytics solutions using Python, Scikit-Learn, Pandas, and PostgreSQL, improving forecasting accuracy by 25% and enabling data-driven decisions across business units. Designed RESTful APIs with FastAPI and Node.js, including JWT authentication and RBAC, reducing unauthorized access incidents by 90%. Implemented MQTT-based IoT ingestion and Kafka streaming to process 10M+ daily events, decreasing data delivery delays by 72% for operational monitoring systems. Automated large-scale ETL workflows with Airflow, Redis caching, and PostgreSQL optimization, reducing batch-processing times by 58% and increasing reliability to 99.8%. Integrated ML models into customer-facing applications using TensorFlow and Flask/FastAPI services and cloud infrastructure, improving recommendation effectiveness by 33% and user engagement by 21%. Modernized full-stack platforms with React.js, TypeScript, Tailwind CSS, and Express.js, improving responsiveness by 45% and reducing load

Software Engineer at Infinite Infolab

November 1, 2020 - July 1, 2023

Developed full-stack applications using React.js, Node.js, and MongoDB to digitize client operations, increasing workflow efficiency by 35% across 10+ enterprise deployments. Automated infrastructure provisioning on AWS EC2, S3, and Lambda, decreasing environment setup time by 55% and improving scalability during peak loads. Strengthened application reliability by introducing Jest and Mocha-based unit and integration testing frameworks, reducing production defects by 40%. Spearheaded Stripe API integrations and secure payment workflows, driving 18% revenue growth through subscription management and checkout optimization. Orchestrated MQTT-based IoT data ingestion with Redis-backed caching layers, enhancing streaming data stability and reducing message loss by 32%. Implemented real-time ETL pipelines with Python, Airflow, and PostgreSQL, cutting data reconciliation time by 45% and enabling near real-time reporting.