Available to hire
I am an accomplished Senior Learning Specialist with 12+ years of experience in developing technical documentation, product learning content, training programs, demo videos, walkthroughs, and digital learning assets for enterprise technology environments.
I translate complex product and engineering concepts into clear, user-friendly documentation to boost understanding, adoption, and customer experience. I have led end-to-end learning projects, implemented scalable content standards, and mentored teams to deliver high-quality assets on schedule.
Experience Level
Language
English
Fluent
Work Experience
Learning Content Development – Technical Architect/Information Developer at IBM, India
August 1, 2025 - April 1, 2026Created standards, templates, and content frameworks to maintain consistent messaging, branding, and quality across learning assets. Defined badge criteria and digital credentialing requirements to improve partner, client, and internal learner engagement. Collaborated with SMEs, Product, Marketing, and Sales Enablement teams to develop accurate, relevant, and business-aligned learning content. Managed learning assets, courses, and learning paths through LMS platforms, including administration, reporting, troubleshooting, and content maintenance. Created and managed digital credentials and badges for IBMers and business partners in collaboration with Credly. Supported team onboarding by delivering a structured week-long training on IBM standards, LMS processes, and content development procedures using Moodle.
Senior Documentation and Training Specialist at Akamai Technologies, India
August 1, 2022 - July 1, 2025Authored and maintained technical documentation including API references, configuration guides, troubleshooting workflows, and internal engineering documents using Confluence. Collaborated with SMEs, engineering teams, product stakeholders, and architecture teams to validate technical accuracy and simplify complex system-level information. Improved documentation quality by identifying content gaps, updating version-controlled documents, and standardizing terminology, structure, and formatting. Developed consistent content models and information architecture to improve navigation, readability, and user understanding across documentation. Ensured alignment with product updates and support requirements, improving content accuracy and user readiness.
Learning Architect at Blue Yonder (formerly JDA Software), India
May 1, 2020 - July 1, 2022Developed modular technical documentation, user guides, training materials, mobile-based learning content, interactive workshops, and quick reference guides for product users and internal teams. Translated product changes into release notes for engineering and business teams. Managed end-to-end learning and documentation projects in Agile; incorporated learner feedback and evolving business requirements. Created structured learning content that enhanced product understanding and user enablement across learner groups.
Consultant at Deloitte Consulting LLP, India
September 1, 2015 - February 1, 2020Designed and delivered instructional materials including web-based training modules, instructor-led training content, technical job aids, and user guides for SAP, Salesforce, and Workday implementations. Developed user experience content, system guides, process documentation, and simulations to improve training effectiveness and end-user adoption. Mentored new team members, supported onboarding activities, and provided constructive feedback to improve content quality and delivery standards. Managed project coordination activities, including task allocation, status updates, timeline tracking, and stakeholder communication.
Senior Instructional Designer at Simplilearn Solutions Pvt. Ltd, India
May 1, 2013 - September 1, 2015Created storyboards and developed engaging eLearning courses for professional certification programs, including Cloud, CompTIA, SAP FICO, and Microsoft Project. Designed learner-friendly course structures, scripts, assessments, and instructional content aligned with certification and training objectives. Trained and mentored new hires on instructional design practices, course development workflows, and content quality standards.
Content Writer / E-Learning Program Manager at Fugo Creative Pvt. Ltd, India
August 1, 2012 - May 1, 2013Content writer and e-learning program manager creating course content, learning materials, and aligned collateral for client projects; contributed to content strategy and course development workflows.
Team Leader and Soft Skills Trainer at JV Global, India
August 1, 2011 - May 1, 2012Led soft skills training and campus programs, managed team activities, and delivered training content to students.
Assistant Team Leader / Facilitator – Campus Programs at Sriram Value Services, India
August 1, 2009 - January 1, 2011Assisted team leadership and facilitated campus programs, delivering workshops and supporting program logistics.
Education
Master of Business Administration in Finance at Sri Siddhartha Institute of Management Studies
January 11, 2030 - January 1, 2009Qualifications
Industry Experience
Software & Internet, Education, Professional Services, Computers & Electronics, Media & Entertainment
Experience Level
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