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Hi, I'm Shubhra Palta, an Advertising and Public Relations professional with over 5 years of experience spanning media management, market research, PR, event management, and editing. I thrive in dynamic environments and enjoy turning ideas into engaging campaigns. In every role, I focus on clear communication, creative thinking, and delivering value to clients and teams. I bring strong skills in risk management, investigations, organization, attention to detail, customer service, adaptability, and problem solving. Proficient with Google Docs and MS Office, I also have experience with data analysis and coordinating cross-functional teams. Based in Winnipeg, Canada, I'm eager to contribute to your next advertising or PR initiative.…Hi, I'm Shubhra Palta, an Advertising and Public Relations professional with over 5 years of experience spanning media management, market research, PR, event management, and editing. I thrive in dynamic environments and enjoy turning ideas into engaging campaigns. In every role, I focus on clear communication, creative thinking, and delivering value to clients and teams. I bring strong skills in risk management, investigations, organization, attention to detail, customer service, adaptability, and problem solving. Proficient with Google Docs and MS Office, I also have experience with data analysis and coordinating cross-functional teams. Based in Winnipeg, Canada, I'm eager to contribute to your next advertising or PR initiative.

Shubhra Palta

Brand Designer, Brand Strategist, Marketing Strategist, +2

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Hi, I'm Shubhra Palta, an Advertising and Public Relations professional with over 5 years of experience spanning media management, market research, PR, event management, and editing. I thrive in dynamic environments and enjoy turning ideas into engaging campaigns. In every role, I focus on clear communication, creative thinking, and delivering value to clients and teams. I bring strong skills in risk management, investigations, organization, attention to detail, customer service, adaptability, and problem solving. Proficient with Google Docs and MS Office, I also have experience with data analysis and coordinating cross-functional teams. Based in Winnipeg, Canada, I'm eager to contribute to your next advertising or PR initiative.…Hi, I'm Shubhra Palta, an Advertising and Public Relations professional with over 5 years of experience spanning media management, market research, PR, event management, and editing. I thrive in dynamic environments and enjoy turning ideas into engaging campaigns. In every role, I focus on clear communication, creative thinking, and delivering value to clients and teams. I bring strong skills in risk management, investigations, organization, attention to detail, customer service, adaptability, and problem solving. Proficient with Google Docs and MS Office, I also have experience with data analysis and coordinating cross-functional teams. Based in Winnipeg, Canada, I'm eager to contribute to your next advertising or PR initiative.

Available to hire

Hi, I’m Shubhra Palta, an Advertising and Public Relations professional with over 5 years of experience spanning media management, market research, PR, event management, and editing. I thrive in dynamic environments and enjoy turning ideas into engaging campaigns. In every role, I focus on clear communication, creative thinking, and delivering value to clients and teams.

I bring strong skills in risk management, investigations, organization, attention to detail, customer service, adaptability, and problem solving. Proficient with Google Docs and MS Office, I also have experience with data analysis and coordinating cross-functional teams. Based in Winnipeg, Canada, I’m eager to contribute to your next advertising or PR initiative.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Cards Fraud Analyst at Royal Bank of Canada

January 1, 2025 - Present

Engaged with clients via phone or other channels to provide a positive experience and help with security and fraud concerns. Resolved fraud-related issues and disputes, educated clients on prevention methods, and offered tailored solutions to protect them. Adhered to compliance routines and processes to protect both the client and the bank's interests. Collaborated with colleagues and internal partners to resolve client needs and achieve team goals. Maintained a private, quiet workspace with internet connectivity, and complied with all confidentiality rules.

Customer Service Associate at Sutherland

March 1, 2024 - January 1, 2025

Opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. Responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered. Search the computerized knowledge base to locate and link to relevant information to respond to public inquiries and provide information or resources as required. Relay information to customers in a courteous and professional manner. Maintaining of proper communication log to track the parents' incoming calls.

Customer Service Representative (311) at City of Winnipeg

November 1, 2023 - January 1, 2025

Deal directly with the public by responding to incoming calls, emails, mail and social media interactions. Search the computerized knowledge base to locate and link to relevant information to respond to public inquiries and provide information or resources as required. Relay information to customers in a courteous and professional manner. Enter the required information into the data base and generate service requests for the appropriate departments. Document all customer service requests or reports, thoroughly and accurately, as required to track incoming calls.

CMS Operator at Allied Universal - Manitoba Hydro Sites

May 1, 2023 - Present

Check CCTV and Electronic Article Surveillance systems for monitoring Manitoba Hydro sites all across Manitoba. Coordination with Manitoba Hydro supervisor and Police officials for any incidents at sites. Responding to alarms and signals following customer protocols and standards as outlined. Work with our customers to check signals, update information. Making Daily incident report for management referral. Complete daily reports and incident reports.