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I'm Muhammad Usman, a versatile Customer Support Specialist and Digital Strategist with a sociology background. I analyze consumer behavior through a sociological lens to deliver culturally aware customer support across diverse markets, managing high-volume interactions and driving brand engagement through social media, content creation, and AI-enhanced experiences. I'm a collaborative problem-solver who loves community empowerment and delivering empathetic, tech-forward support in fast-paced digital environments.…I'm Muhammad Usman, a versatile Customer Support Specialist and Digital Strategist with a sociology background. I analyze consumer behavior through a sociological lens to deliver culturally aware customer support across diverse markets, managing high-volume interactions and driving brand engagement through social media, content creation, and AI-enhanced experiences. I'm a collaborative problem-solver who loves community empowerment and delivering empathetic, tech-forward support in fast-paced digital environments.

MUHAMMAD USMAN

Content Creator, Social Media Manager, Digital Marketer, +2

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I'm Muhammad Usman, a versatile Customer Support Specialist and Digital Strategist with a sociology background. I analyze consumer behavior through a sociological lens to deliver culturally aware customer support across diverse markets, managing high-volume interactions and driving brand engagement through social media, content creation, and AI-enhanced experiences. I'm a collaborative problem-solver who loves community empowerment and delivering empathetic, tech-forward support in fast-paced digital environments.…I'm Muhammad Usman, a versatile Customer Support Specialist and Digital Strategist with a sociology background. I analyze consumer behavior through a sociological lens to deliver culturally aware customer support across diverse markets, managing high-volume interactions and driving brand engagement through social media, content creation, and AI-enhanced experiences. I'm a collaborative problem-solver who loves community empowerment and delivering empathetic, tech-forward support in fast-paced digital environments.

Available to hire

I’m Muhammad Usman, a versatile Customer Support Specialist and Digital Strategist with a sociology background. I analyze consumer behavior through a sociological lens to deliver culturally aware customer support across diverse markets, managing high-volume interactions and driving brand engagement through social media, content creation, and AI-enhanced experiences.
I’m a collaborative problem-solver who loves community empowerment and delivering empathetic, tech-forward support in fast-paced digital environments.

Skills

Copywriting

CRM

Web Design

Experience Level

Copywriting

Expert

CRM

Intermediate

Web Design

Intermediate

Language

English

Fluent

Hausa

Advanced

Work Experience

Managing Director at Pan Mana Cafe and Global Services

November 1, 2025 - Present

Spearheaded social media management and content creation, achieving 30% higher online follower engagement; served as the primary online customer support specialist with a 100% resolution rate; modernized the customer experience by introducing AI-driven tools and digital payment systems, improving service speed by 30%; expertly de-escalated complex customer complaints and developed targeted digital marketing campaigns to expand reach beyond the local community.

Facilitator at ITF Supa/Lacachika Nig Ltd Training Center

July 1, 2025 - September 30, 2025

Provided guidance and support to artisans, helping them develop progression plans toward employment, training, and self-reliance; facilitated training sessions to enhance skills to meet international standards; administered the SUPA program in accordance with guidelines, ensuring timely reporting.

Class Teacher at eDiscovery International Academy

January 1, 2025 - March 31, 2025

Developed engaging lesson plans aligned with the national curriculum; fostered a positive learning environment with strong classroom discipline; adapted teaching methods for diverse student needs; planned school events and projects; guided students to successful completion of assignments and projects; implemented innovative teaching strategies.

NYSC (Customer Service & Operations) at Movina Professional Managers Ltd.

November 1, 2023 - October 31, 2024

Front-line digital communication handling high-volume client requests via digital channels and phone systems; streamlined internal ticketing and scheduling, reducing response times by 30%; partnered with cross-functional teams to resolve service bottlenecks; maintained accurate digital records for service improvement; ensured 24/7 coverage for critical client support needs.

Data Entry Officer at Centre for Integrated Health Programs

November 1, 2019 - December 31, 2019

Transferred data from paper formats into computer systems; checked for errors and ensured high-quality, reliable information; followed protocols to protect sensitive information and complied with organizational policies.

Managing Director at Usgatom Farms Nig Ltd.

December 1, 2017 - October 31, 2018

Improved company performance by streamlining operational processes; developed effective business strategies for growth; fostered a harmonious work environment with strong leadership; directed complex projects to successful completion.

Computer Operator at Zillion Consult Nigeria Ltd.

March 1, 2016 - December 31, 2017

Increased system efficiency through regular hardware/software maintenance; reduced downtime via systematic troubleshooting; ensured accurate data entry and monitored network performance for smooth operations.