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I am a QA, data, and reporting analyst with 10+ years in advertising campaign quality assurance, data operations, and CRM management within BPO environments. I deliver 98% pre-execution data accuracy across 1,000+ annual evaluations, actionable KPI reports, and lead process improvements that reduce defects by 35% and improve SLA compliance by 25%.…

Ray Jones Ramos

QA Engineer, Data Scientist, Data Analyst, +2

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I am a QA, data, and reporting analyst with 10+ years in advertising campaign quality assurance, data operations, and CRM management within BPO environments. I deliver 98% pre-execution data accuracy across 1,000+ annual evaluations, actionable KPI reports, and lead process improvements that reduce defects by 35% and improve SLA compliance by 25%.…

Available to hire

I am a QA, data, and reporting analyst with 10+ years in advertising campaign quality assurance, data operations, and CRM management within BPO environments.

I deliver 98% pre-execution data accuracy across 1,000+ annual evaluations, actionable KPI reports, and lead process improvements that reduce defects by 35% and improve SLA compliance by 25%.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Lead Quality Analyst at Sutherland Global Services

May 1, 2018 - Present

Reviewed 80+ advertising campaigns per month, maintaining 98% pre-execution data accuracy and zero client complaints from QA oversight. Identified 12 recurring error patterns, building updated QA checklists that reduced pre-launch defects by 35%. Monitored 15+ KPIs across active campaigns and delivered weekly and monthly performance reports to Campaign Managers and clients. Led root cause analysis on critical issues, implementing corrective actions that improved SLA compliance by 25% and maintained 1,000+ audit logs annually.

Data Processing Analyst / Campaign Manager at Sutherland Global Services

June 1, 2015 - May 31, 2018

Planned and executed 25+ simultaneous TV advertising campaigns via Simulmedia, ensuring disciplined budget allocation and precise audience targeting that consistently delivered ROI within 5% of projections. Produced KPI reports for 15+ clients, translating performance data into actionable insights and strategic recommendations that guided future media planning. Reduced campaign issue resolution time by 30% through proactive client communication and early troubleshooting protocols, strengthening client satisfaction and operational efficiency.

Order Management Associate at Ingram Micro

April 1, 2015 - June 30, 2015

Processed 150+ purchase orders daily with 99%+ data entry accuracy, maintaining end-to-end documentation and SLA compliance across multiple client accounts.

Source Inventory Specialist at Reed Elsevier Shared Services Philippines Inc.

April 1, 2011 - March 31, 2015

Processed 300+ federal and state court case documents monthly for Lexis.com, consistently upholding zero-error database entry standards. Managed Tier 0 caselaw records across multiple jurisdictions as the official state reporter, ensuring accuracy and integrity of State and Federal Court data. Conducted systematic deduplication reviews and resolved vendor/client inquiries by priority, while producing monthly backlog reports to track processing volumes for senior management.