SH

Sara Hasvik

Available to hire

Seeking a Helpdesk / Junior IT Support role where I can apply my customer service experience, technical mindset, and language skills (Finnish, Estonian, Deutch, Swedish and English).

About

Seeking a Helpdesk / Junior IT Support role where I can apply my customer service experience, technical mindset, and language skills (Finnish, Estonian, Deutch, Swedish and English). In addition to my IT and customer service background, I have hands-on experience as a Web Developer, Web Designer, Game Developer, Video Editor, and Music Producer (Beatmaker). A fast learner, calm problem-solver, and accustomed to working in shift-based and high-pressure environments.

  • 6 years' experience
  • Joined June 2026

Languages

  • FinnishFluent
  • EstonianFluent
  • EnglishAdvanced
  • SwedishAdvanced
  • GermanBeginner

Industry experience

  • Healthcare
  • Travel & Hospitality
  • Software & Internet
  • Professional Services

More experts in Tallinn, Estonia

Work experience· 6 roles

Instrument Reprocessing · Central Instrument Care Center, Surgical and Treatment Center, HUS - Helsinki and Uusimaa Hospital District & TerveystaloApr 2026 – Jun 2026 · 3 mos

Cleaning, disinfection, and sterilization of medical instruments; working according to strict hygiene and safety regulations; physically demanding tasks and shift work; quality control and precise working methods.

Hotel & Guest Service Assistant · RIVA – Das Hotel am BodenseeApr 2026 – Jun 2026 · 3 mos

Assisted guests and supported daily hotel operations in a fast-paced 5-star hotel environment. Maintained public areas, provided professional customer service, and ensured a high standard of guest satisfaction while working with international visitors.

On-the-job training – IT Support · Karkkila Factory HotelJan 2020 – Jan 2020 · 1 mo

Customer service, technical support, installations, troubleshooting, and IT system use, documentation and reporting.

Hotel, Café, and Service Assistant · Hassel & Ström Oy / Factory HotelJan 2020 – Dec 2022 · 3 yrs
Service Staff · Café Pyhäjärven HelmiJan 2019 – Dec 2021 · 3 yrs
Baker Assistant · Café MuffinssiJan 2016 – Dec 2017 · 2 yrs

Education· 7

Bachelor of Business Administration (BBA), Information Technology · Karelia University of Applied Sciences2025 – 2028
Game programming · Xamk Pulse Summer Courses2025 – 2026
Specialization in Medical Instrument Care and Sterilization · Stadin AO2023 – 2024
Qualification in ICT · FAI – Forssa Vocational Institute2019 – 2023

Certifications and awards· 5

Specialization in Medical Instrument Care and Sterilization2023 – 2024
ICT Qualification (IT Support & Customer Service)2020 – 2026
Rotary Leadership Training2020
Hygiene Training & Passport2020

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