Available to hire
Seeking a Helpdesk / Junior IT Support role where I can apply my customer service experience, technical mindset, and language skills (Finnish, Estonian, Deutch, Swedish and English). In addition to my IT and customer service background, I have hands-on experience as a Web Developer, Web Designer, Game Developer, Video Editor, and Music Producer (Beatmaker). A fast learner, calm problem-solver, and accustomed to working in shift-based and high-pressure environments.
Language
Finnish
Fluent
Estonian
Fluent
English
Advanced
Swedish
Advanced
German
Beginner
Work Experience
Instrument Reprocessing at Central Instrument Care Center, Surgical and Treatment Center, HUS - Helsinki and Uusimaa Hospital District & Terveystalo
April 30, 2026 - June 14, 2026Cleaning, disinfection, and sterilization of medical instruments; working according to strict hygiene and safety regulations; physically demanding tasks and shift work; quality control and precise working methods.
Hotel, Café, and Service Assistant at Hassel & Ström Oy / Factory Hotel
January 1, 2020 - December 31, 2022Customer service, reception duties, breakfast service, and cleaning; managed hotel reception and restaurant customer service; prepared and served breakfast; housekeeping; maintained cleanliness in customer and common areas; worked actively as part of the team; gained experience in customer service and basic logistics tasks.
On-the-job training – IT Support at Karkkila Factory Hotel
January 1, 2020 - January 31, 2020Customer service, technical support, installations, troubleshooting, and IT system use, documentation and reporting.
Service Staff at Café Pyhäjärven Helmi
January 1, 2019 - December 31, 2021Taking orders, preparing and serving meals and drinks, handling payments; ensured the cleanliness and functionality of customer areas.
Baker Assistant at Café Muffinssi
January 1, 2016 - December 31, 2017Prepared pastries and worked in catering services.
Hotel & Guest Service Assistant at RIVA – Das Hotel am Bodensee
April 1, 2026 - June 30, 2026Assisted guests and supported daily hotel operations in a fast-paced 5-star hotel environment. Maintained public areas, provided professional customer service, and ensured a high standard of guest satisfaction while working with international visitors.
Education
Bachelor of Business Administration (BBA), Information Technology at Karelia University of Applied Sciences
January 1, 2025 - January 1, 2028Game programming at Xamk Pulse Summer Courses
August 1, 2025 - June 10, 2026Specialization in Medical Instrument Care and Sterilization at Stadin AO
January 1, 2023 - January 1, 2024Qualification in ICT at FAI – Forssa Vocational Institute
January 1, 2019 - January 1, 2023Rotary Leadership Training at Rotary Leadership Training
January 1, 2020 - January 1, 2020Hygiene Training & Passport at Hygiene Training & Passport
January 1, 2020 - January 1, 2020Vocational Qualification in ICT (IT Support & Customer Service) Certificate at Certificate – Vocational Qualification in ICT
January 1, 2020 - June 10, 2026Qualifications
Specialization in Medical Instrument Care and Sterilization
January 1, 2023 - January 1, 2024ICT Qualification (IT Support & Customer Service)
January 1, 2020 - June 10, 2026Rotary Leadership Training
January 1, 2020 - January 1, 2020Hygiene Training & Passport
January 1, 2020 - January 1, 2020Vocational Qualification in ICT (IT Support & Customer Service) Certificate
January 1, 2020 - June 10, 2026Industry Experience
Healthcare, Travel & Hospitality, Software & Internet, Professional Services
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