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I'm Alice Molone, a multilingual hospitality professional with Front Office experience across Switzerland and Spain. I regularly work with international guests in Italian, English, German and Spanish, managing reservations, check-ins, and guest support with a customer-first approach. I'm transitioning into a remote customer support role, bringing strong organization, multitasking, and clear written and spoken communication. I am available from July 2026 and open to remote work worldwide.…I'm Alice Molone, a multilingual hospitality professional with Front Office experience across Switzerland and Spain. I regularly work with international guests in Italian, English, German and Spanish, managing reservations, check-ins, and guest support with a customer-first approach. I'm transitioning into a remote customer support role, bringing strong organization, multitasking, and clear written and spoken communication. I am available from July 2026 and open to remote work worldwide.

Alice Molone

Video Editor, Content Creator, Copywriter, +3

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I'm Alice Molone, a multilingual hospitality professional with Front Office experience across Switzerland and Spain. I regularly work with international guests in Italian, English, German and Spanish, managing reservations, check-ins, and guest support with a customer-first approach. I'm transitioning into a remote customer support role, bringing strong organization, multitasking, and clear written and spoken communication. I am available from July 2026 and open to remote work worldwide.…I'm Alice Molone, a multilingual hospitality professional with Front Office experience across Switzerland and Spain. I regularly work with international guests in Italian, English, German and Spanish, managing reservations, check-ins, and guest support with a customer-first approach. I'm transitioning into a remote customer support role, bringing strong organization, multitasking, and clear written and spoken communication. I am available from July 2026 and open to remote work worldwide.

Available to hire

I’m Alice Molone, a multilingual hospitality professional with Front Office experience across Switzerland and Spain. I regularly work with international guests in Italian, English, German and Spanish, managing reservations, check-ins, and guest support with a customer-first approach.

I’m transitioning into a remote customer support role, bringing strong organization, multitasking, and clear written and spoken communication. I am available from July 2026 and open to remote work worldwide.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

Spanish; Castilian

Advanced

French

Intermediate

German

Advanced

Work Experience

Front Office Agent at Hotel VEZIA, Switzerland

May 1, 2026 - Present

Front Office Agent with experience in hotels in Switzerland and Spain. Skilled in guest relations, reservations, check-in/check-out procedures, and hotel software.

Kitchen Internship at Hotel Delfino Lugano

October 1, 2023 - December 31, 2024

Internship in kitchen; supported daily kitchen tasks, food preparation, dishwashing, and maintaining cleanliness.

Administrative/Commercial Clerk Internship at Castel Grande Restaurant, Bellinzona

April 1, 2024 - August 31, 2024

Internship in administration, commercial clerk; assisted with administrative tasks and guest relations.

Front Office Agent at Hotel Vezia

May 1, 2026 - Present

Manage reservations, check-in/check-out, and guest support for international guests. Use Hotline (hotel management software, fully in German) for daily operations. Assist with breakfast service coordination alongside front office duties.

Front Office Agent at Hotel Suites & Villas by Dunas

October 1, 2025 - April 30, 2026

Handled check-in/check-out for guests at a 150-room resort, working daily with international travelers in Italian, English, German, and Spanish. Provided front-line customer support, addressing guest questions and requests throughout the stay. Assisted in resolving guest complaints alongside the front office team.

Internship – Administration & Commercial Clerk at SSSAT & Castelgrande Restaurant

April 1, 2024 - August 31, 2024

Handled administrative tasks: scheduling, correspondence, and front office coordination.