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With 9 years across marketing, customer care, and consulting, I now specialize in digital marketing and e-commerce — driving online visibility, client satisfaction, and business growth. Skilled in client management, SLA compliance, and project delivery, I pair people-focused expertise with technical mastery in Adobe Suite, SEO, CRM/ERP (Salesforce, Dynamics 365), Power BI, WordPress, HTML/CSS, AI tools, and collaborative platforms. I continuously translate data into actionable campaigns and delightful customer experiences, leveraging cross-functional collaboration to deliver measurable impact for online brands.…With 9 years across marketing, customer care, and consulting, I now specialize in digital marketing and e-commerce — driving online visibility, client satisfaction, and business growth. Skilled in client management, SLA compliance, and project delivery, I pair people-focused expertise with technical mastery in Adobe Suite, SEO, CRM/ERP (Salesforce, Dynamics 365), Power BI, WordPress, HTML/CSS, AI tools, and collaborative platforms. I continuously translate data into actionable campaigns and delightful customer experiences, leveraging cross-functional collaboration to deliver measurable impact for online brands.

Bhupender TUSAMDA

Digital Marketer, Marketing Strategist, Brand Strategist, +2

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With 9 years across marketing, customer care, and consulting, I now specialize in digital marketing and e-commerce — driving online visibility, client satisfaction, and business growth. Skilled in client management, SLA compliance, and project delivery, I pair people-focused expertise with technical mastery in Adobe Suite, SEO, CRM/ERP (Salesforce, Dynamics 365), Power BI, WordPress, HTML/CSS, AI tools, and collaborative platforms. I continuously translate data into actionable campaigns and delightful customer experiences, leveraging cross-functional collaboration to deliver measurable impact for online brands.…With 9 years across marketing, customer care, and consulting, I now specialize in digital marketing and e-commerce — driving online visibility, client satisfaction, and business growth. Skilled in client management, SLA compliance, and project delivery, I pair people-focused expertise with technical mastery in Adobe Suite, SEO, CRM/ERP (Salesforce, Dynamics 365), Power BI, WordPress, HTML/CSS, AI tools, and collaborative platforms. I continuously translate data into actionable campaigns and delightful customer experiences, leveraging cross-functional collaboration to deliver measurable impact for online brands.

Available to hire

With 9 years across marketing, customer care, and consulting, I now specialize in digital marketing and e-commerce — driving online visibility, client satisfaction, and business growth. Skilled in client management, SLA compliance, and project delivery, I pair people-focused expertise with technical mastery in Adobe Suite, SEO, CRM/ERP (Salesforce, Dynamics 365), Power BI, WordPress, HTML/CSS, AI tools, and collaborative platforms.

I continuously translate data into actionable campaigns and delightful customer experiences, leveraging cross-functional collaboration to deliver measurable impact for online brands.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Beginner

Hindi

Fluent

Work Experience

Student - MBA Digital Marketing & E-Commerce at ISTEC

March 1, 2025 - Present

Developed and tested international business concepts (including a dating app, fragrances branding, and an e-commerce startup plan). Analyzed consumer trends using data-driven insights, competitive benchmarking, and market segmentation to inform digital strategies. Executed integrated digital marketing campaigns (SEO, SEM, email, social) to increase visibility and engagement. Designed and optimized UI/UX prototypes for e-commerce platforms and created digital content for global audiences.

Client Relationship Consultant (B2C - Nissan Automobiles) at Konecta (Nissan)

September 1, 2023 - December 1, 2024

Delivered multi-channel customer support (phone, email, chat, social) with fast resolutions, exceeding CSAT, FRT, and SLA targets. Managed 15+ daily interactions, onboarding, and escalations. Utilized CRM/ERP tools (Salesforce, Citrix, SharePoint, B2B portals, AI) to track cases and streamline workflows. Collaborated with teams to resolve complex issues and implement process improvements. Supported Nissan Connect app training and troubleshooting; contributed to UI development for customer platforms. Trained and mentored new hires to boost efficiency and loyalty through tailored support and upselling.

Team Leader (C2C - Immigration, Sales & Coaching) & Sales Executive at Aussiz Group

April 1, 2019 - August 1, 2021

Managed escalations, workload distribution, and scheduling to ensure SLA compliance. Tracked KPIs (FCR, AHT, CSAT) and conducted QA checks to improve service quality. Coached and onboarded teammates, developed best practices, and generated reports to optimize workflows. Delivered seminars and digital marketing content to strengthen brand visibility; applied upselling strategies to boost revenue and engagement. Also contributed as Sales Executive with client-facing responsibilities across Australia, Canada, UK & New Zealand.

Business Developer at TIMECo

April 1, 2015 - October 1, 2018

Supported proposal development, project planning, and milestone tracking; managed workflows with CRM (Salesforce), Asana, WordPress, and MS Office. Collaborated with senior consultants to identify risks and propose actionable solutions; assisted in budget tracking, expense monitoring, and KPI analysis to ensure efficiency and performance. Participated in client meetings, capturing key points and following up on quotes and receipts.