Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Lucy Scott, a reliable and motivated professional with experience in customer service, retail, and administrative support. I pride myself on clear communication, punctuality, and a positive attitude. I'm skilled in Microsoft Office and Adobe Creative Cloud, with a strong interest in roles that combine organisational and creative responsibilities.…

Lucy Scott

Content Creator, Social Media Manager, Video Editor, +2





I'm Lucy Scott, a reliable and motivated professional with experience in customer service, retail, and administrative support. I pride myself on clear communication, punctuality, and a positive attitude. I'm skilled in Microsoft Office and Adobe Creative Cloud, with a strong interest in roles that combine organisational and creative responsibilities.…

Available to hire

I’m Lucy Scott, a reliable and motivated professional with experience in customer service, retail, and administrative support. I pride myself on clear communication, punctuality, and a positive attitude.

I’m skilled in Microsoft Office and Adobe Creative Cloud, with a strong interest in roles that combine organisational and creative responsibilities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Team Trainer at Marks and Spencer, Stevenage

February 1, 2024 - Present

Current member of the Business Involvement group (BIG), supporting communication between staff and management. Mentored and developed new team members through hands-on training. Trained as a barista to support another department, gaining ability in preparing and serving a variety of espresso-based and brewed beverages to M&S brand standards. Oversee daily operations including product promotion, inventory replenishment, and support for opening and closing routines.

Customer Service Assistant at Marks and Spencer, Stevenage

June 1, 2023 - February 29, 2024

Delivered excellent customer service across departments and assisted at tills and self-checkouts. Collaborated with Visual Merchandisers to maintain displays and manage stock replenishment. Contributed creative ideas for store social media campaigns (e.g. TikTok, Instagram). Handled refunds, exchanges, and travel money transactions accurately. Ensured store presentation and customer satisfaction were maintained.

Office Cleaner at Hashtag Clean, Brighton

December 1, 2022 - June 30, 2023

Maintained hygiene standards across a private apartment complex. Performed various cleaning duties following health and safety guidelines. Trained and supervised three housekeeping staff members. Ensured all electrical cleaning equipment was functioning safely.

Fast Food Sales Assistant at McDonald’s Restaurants, Stevenage & Brighton

March 1, 2021 - April 30, 2022

Provided fast, friendly service in a high-volume environment. Assisted with food preparation, customer orders, and till operations. Managed customer queries and complaints effectively. Completed end-of-shift cash counts and maintained cleanliness standards.

Customer Service Assistant at J. Sainsbury’s Supermarket, Stevenage

November 1, 2019 - January 31, 2020

Supported customers during peak Christmas season. Operated tills, handled payments, and restocked inventory. Conducted price checks and managed product displays. Maintained a clean, organised checkout area.