Available to hire
Hello, I’m Michael McGillen, a seasoned IT Training professional with 28 years of hands-on experience as an instructional designer and 14 years in training management. I have supported organizations across Financial Technology, Financial Services, the London Insurance Market, Online Payments, Law and Banking, delivering high-quality training to Management Consultants such as PwC and Deloitte, and steering global training and change-management rolls for bespoke systems. I excel at shaping training strategies, running the full training life-cycle from needs analysis through design and delivery, and creating blended learning solutions that stick.
In my current role, I design and execute global training strategies, deliver role-based Workday finance training, and create engaging AI-enabled training materials using Synthesia. I collaborate with SMEs and stakeholders to tailor programs across multiple languages and regions, and I continually enhance training through bite-sized modules, assessments, and strong partnerships with external providers.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Global Training Lead at Marsh
December 2, 2024 - April 1, 2026Creating a training needs analysis for the Blue[i] AI data platform. Designing a training strategy for a global roll-out of Blue[i] AI solutions. Delivering role-based Workday Finance ERP training to finance teams. Creating engaging and interactive training material using an AI video platform called Synthesia and translating into multiple languages. Delivering tailored bite-sized training material. Creating colleague course assessments using All-New Adobe Captivate. Responsible for the administration of training courses on Workday.
Senior Elite 3E Training Consultant (Finance) at Slaughter and May
January 1, 2024 - October 31, 2024Designing a Training Approach approved by Senior Management to roll-out training on Elite 3E to Finance teams globally. Project managing the training workstream for rolling out Elite 3E across all Slaughter and May Finance teams in London, Hong Kong and Beijing. Designing a Training Needs Analysis covering Billing, Accounts Payable and General Ledger. Designing course material for Billing and AP workstreams. Delivering hybrid training sessions on Elite 3E Billing to London teams. Delivering Microsoft Teams webinar training sessions on Elite 3E Billing to Hong Kong and Beijing finance teams. Delivering hybrid training on Elite 3E AP to London Accounts team. Delivering Microsoft Teams webinar training sessions on Elite 3E Accounts Payable to Hong Kong and Beijing teams. Delivering Chrome River training sessions to London / Asia teams. Delivering Vendor Maintenance training sessions to London / Asia teams. Designing and delivering 3E Reporting and 3E Journal Processing courses.
Business Readiness Training Lead at Tokio Marine HCC
November 1, 2023 - December 31, 2023Designing a Programme Training Approach. Creating a Training Needs Analysis for the programme. Analyzing the training resources required for the programme. Delivering demonstrations on Guidewire PolicyCenter & ClaimCenter.
Global Finance Transformation Training Consultant at Dentons
March 1, 2022 - October 31, 2023Delivering ‘Train the Trainer’ Elite 3E Billing programme globally. Delivering training modules on ‘Record to Report’ to ASPAC SIT Testers. Delivering Elite 3E General Navigation training to all global regions. Developing Billing training guides to support global regional offices. Developing training guides on ‘Order to Cash’ to support global offices. Developing training guides on ‘Record to Report’ to support global offices.
Training Manager at Lloyd’s of London
March 1, 2021 - March 31, 2022Managing the training workstream for DCOM to the London Market. Responsible for all training deliverables to meet programme deadlines. Delivering high quality interactive training sessions to the Market and internally to the DCOM Change and Support Teams. Designing interactive and tutorial training videos on DCOM. Delivering tailored training support clinics to the Market. Designing high quality user-friendly knowledge articles for the Market. Designing a comprehensive user guide to support the Market for MAT. Continually assessing and monitoring the standards of training deliverables.
Training Consultant at Paysafe Group
September 1, 2019 - February 28, 2021Responsible for Product and Systems training across Paysafe offices. Regulatory and Compliance training to international offices. Developing a training programme to support Operations new starters. Delivering Case Management training to Operations teams. Delivering a blended learning approach including webinars, quick reference guides and online training material. Designing E-Learning material using Gomo and Camtasia systems.
Target Operating Model (TOM) Training Manager at Lloyd’s of London
October 1, 2018 - September 30, 2019Managing the design and delivery of training across the TOM programme. Developing role-based E-Learning material for AIMS. Designing E-Learning material for Central Services Refresh Programme. Developing online training material for Common Services workstream.
Training Team Lead at RES (Renewable Energy Systems Ltd) – Kings Langley
July 1, 2018 - September 30, 2018Developing the training strategy for rolling out training globally on SharePoint Online. Creating and maintaining a training workstream project plan for rolling out training globally. Recruiting and managing a training project team.
PPL Training Manager at Lloyd’s of London
May 1, 2016 - July 31, 2018Designing the long-term training strategy for rolling out PPL (e-trading placement system). Managing PPL training across the entire London Market and across all classes of business. Initiating a blended learning approach to training and organising Train-the-Trainer and Expert User training courses. Initiating a Learning Management System (LMS) for centrally storing all PPL online learning material.
IT Systems Training Consultant at Arthur J. Gallagher & Co. – Global Insurance Brokers (London)
March 1, 2016 - May 31, 2016Designing training materials on a web-based commercial insurance trading system called Stingray. Designing training materials on KnowledgeLake Connect DMS solution.
Technical Training Manager at Aon – Global Insurance Brokers (London)
June 1, 2015 - March 31, 2016Project managing all aspects of the training workstream for Project Thor. Responsible for the strategic training approach for Project Thor. Developing and deploying a comprehensive framework of technical training across the Global Broking Centre. Designing and developing all training material ensuring regulatory compliance, London market best practice and best use of technology solutions. Responsible for design of all Management Information training material. Developing E-Learning training material using Captivate v9 on QlikView.
Senior Learning and Knowledge Specialist at XL Catlin – Global Insurance Underwriters (London)
February 1, 2015 - June 30, 2015Designing and developing blended learning solutions for a bespoke underwriting system (theFrame). Researching and gathering information to develop blended learning content. Liaising with Subject Matter Experts to understand systems and processes. Designing bite-sized training videos using Camtasia Studio v8. Designing interactive E-Learning modules using Articulate Storyline.
Lead IT Training Consultant at ACE Group – Global Insurance Underwriters (London)
October 1, 2012 - February 28, 2015Managing the design and delivery of training on the Global Underwriting Portal. Managing the global training rollout. Mentoring a team of IT Trainers. Global needs analysis for Underwriters and Operations teams. Designing and delivering Train the Trainer programmes. Maintaining a library of multimedia training materials relating to the Global Underwriting Portal using Captivate v7. Designing training materials and structuring workshops on Lean/Six Sigma.
IT Training Consultant at Morgan Stanley bank (London)
November 1, 2011 - April 30, 2012LiveMeeting/Classroom/Deskside training delivery. Delivering Office 2007 Advanced and Office 2003 Advanced modules. Delivering SharePoint 2007 courses. Supporting all training requirements for Institutional Equity, Fixed Income and Operations divisions. New Hire IT Induction programmes.
IT Training Consultant at Markel International Insurance Underwriters (London)
April 1, 2010 - November 30, 2011Designing monthly Captivate e-Modules for international offices. Delivering end-user training (classroom, one-to-one, deskside, Webex and small group). Designing online course evaluation forms. Designing a Train-the-Trainer programme. Designing and delivering SuperUsers training programme for the global rollout of Eclipse. Delivering training to the London office plus offices in Singapore, Sweden and Spain. End-user training on new Eclipse Insurance system.
IT Training Manager at BigHand Ltd
June 1, 2000 - December 31, 2001Managing a team of 8 Speech Recognition/Digital Dictation trainers. Leading weekly group and one-to-one meetings with trainers. Running role play and shadowing sessions. Pursuing MOUS qualifications. Introducing a Training Needs Analysis form. Attending Legal IT Conferences as a representative and delivering presentations.
IT Training and Support Manager at Pattinson & Brewer Solicitors (London)
November 1, 1998 - June 30, 2000Fully responsible for all training requirements and IT hardware/software support across four branches. Travel to offices to train and support 150 end-users. Designing training documentation for desktop applications. Managing IT induction training for all new starters.
Senior IT Trainer at WWP Training Centres Ltd (London)
October 1, 1997 - October 31, 1998IT Training within the London Litigation department and integration of Office 2003 modular courses. Delivering Interwoven DeskSite 8.2 and iManage courses.
IT Trainer (Contract) at CTEC (London) - Terminal 3 Heathrow Airport
June 1, 1997 - September 30, 1997Contract work as IT trainer delivering various modules.
Microsoft Access Developer at The Law Commission
January 1, 2002 - March 31, 2002Contract work developing access-based solutions.
IT Support Analyst at Nabarro Nathanson solicitors (London)
October 1, 2002 - PresentProvide IT support on Windows NT/Windows 2000 and bespoke legal applications; desk-side support.
Education
Bachelor of Arts in Classics at Queen Mary and Westfield College (University of London)
January 1, 1988 - December 31, 1991Bachelor of Arts at Queen Mary and Westfield College (University of London)
January 1, 1988 - January 1, 1991Qualifications
TAP qualified IT Trainer
January 11, 2030 - June 13, 2026CII LM1 - London Market Insurance Essentials
January 11, 2030 - June 13, 2026CII LM2 - London Market Insurance Principles and Practices
January 11, 2030 - June 13, 2026TAP qualified IT Trainer (Institute of IT Training)
January 11, 2030 - June 13, 2026CII - London Market Insurance Essentials (LM1)
January 11, 2030 - June 13, 2026CII – London Market Insurance Principles and Practices (LM2)
January 11, 2030 - June 13, 2026Industry Experience
Financial Services, Professional Services, Software & Internet, Education, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Intermediate
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