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Hi, I’m May M Abdelaziz Soliman. I bring 8+ years of experience as a risk & compliance analyst and operations professional with a strong foundation in digital marketing, customer service, due diligence, and multilingual engagement. I’m skilled in KYC, cross-functional collaboration across finance, telecom, and digital media sectors, and I’ve worked in fast-paced environments in Lisbon and abroad. I excel at turning complex data into actionable insights and delivering strong outcomes for clients and partners. I’m a multilingual social media engagement specialist who loves driving robust engagement, moderating communities, and educating advertisers on product features. I thrive in cross-team collaboration with in-house product and engineering teams to resolve issues and improve the overall user experience, all while keeping service quality and customer satisfaction front and center.…Hi, I’m May M Abdelaziz Soliman. I bring 8+ years of experience as a risk & compliance analyst and operations professional with a strong foundation in digital marketing, customer service, due diligence, and multilingual engagement. I’m skilled in KYC, cross-functional collaboration across finance, telecom, and digital media sectors, and I’ve worked in fast-paced environments in Lisbon and abroad. I excel at turning complex data into actionable insights and delivering strong outcomes for clients and partners. I’m a multilingual social media engagement specialist who loves driving robust engagement, moderating communities, and educating advertisers on product features. I thrive in cross-team collaboration with in-house product and engineering teams to resolve issues and improve the overall user experience, all while keeping service quality and customer satisfaction front and center.

May M Abdelaziz

1st Assistant Director, Arranger, Community Manager, +1

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Hi, I’m May M Abdelaziz Soliman. I bring 8+ years of experience as a risk & compliance analyst and operations professional with a strong foundation in digital marketing, customer service, due diligence, and multilingual engagement. I’m skilled in KYC, cross-functional collaboration across finance, telecom, and digital media sectors, and I’ve worked in fast-paced environments in Lisbon and abroad. I excel at turning complex data into actionable insights and delivering strong outcomes for clients and partners. I’m a multilingual social media engagement specialist who loves driving robust engagement, moderating communities, and educating advertisers on product features. I thrive in cross-team collaboration with in-house product and engineering teams to resolve issues and improve the overall user experience, all while keeping service quality and customer satisfaction front and center.…Hi, I’m May M Abdelaziz Soliman. I bring 8+ years of experience as a risk & compliance analyst and operations professional with a strong foundation in digital marketing, customer service, due diligence, and multilingual engagement. I’m skilled in KYC, cross-functional collaboration across finance, telecom, and digital media sectors, and I’ve worked in fast-paced environments in Lisbon and abroad. I excel at turning complex data into actionable insights and delivering strong outcomes for clients and partners. I’m a multilingual social media engagement specialist who loves driving robust engagement, moderating communities, and educating advertisers on product features. I thrive in cross-team collaboration with in-house product and engineering teams to resolve issues and improve the overall user experience, all while keeping service quality and customer satisfaction front and center.

Available to hire

Hi, I’m May M Abdelaziz Soliman. I bring 8+ years of experience as a risk & compliance analyst and operations professional with a strong foundation in digital marketing, customer service, due diligence, and multilingual engagement. I’m skilled in KYC, cross-functional collaboration across finance, telecom, and digital media sectors, and I’ve worked in fast-paced environments in Lisbon and abroad. I excel at turning complex data into actionable insights and delivering strong outcomes for clients and partners.

I’m a multilingual social media engagement specialist who loves driving robust engagement, moderating communities, and educating advertisers on product features. I thrive in cross-team collaboration with in-house product and engineering teams to resolve issues and improve the overall user experience, all while keeping service quality and customer satisfaction front and center.

Language

Arabic

Fluent

English

Fluent

Work Experience

Digital Ads Technical Support at ByteDance

August 1, 2025 - Present

Technical support for digital advertising products; manages end-to-end product troubleshooting and resolves diverse issues; coordinates with in-house Product Operations & Engineering to address generic, technical, or product-related problems; drives customer satisfaction metrics by ensuring service quality and timely updates; maintains adherence to service levels across channels; educates advertisers on product features in collaboration with in-house specialists.

Social Media Engagement & Moderation Specialist at The Social Element Agency

August 1, 2015 - April 1, 2018

Led social media campaigns and moderation programs, boosting engagement by 70–80%; managed multilingual moderation and analytics; collaborated with global brands (e.g., National Bank of Abu Dhabi, Hilton, Samsung, Sony, Lays) to optimize campaigns and reporting.