Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Catherine Maina, a passionate and reliable professional with experience in customer relations, administration, education, and sales. I am driven to pursue excellence in administration, customer satisfaction, and learner growth, and I thrive on new challenges that help me grow, learn, share, and apply my skills and ideas. I am a detail-oriented communicator who collaborates well across teams, proficient with Google Workspace and Microsoft Office, and capable of managing projects, timelines, and learning programs. I look forward to contributing to a dynamic organization where I can make a positive impact.…I am Catherine Maina, a passionate and reliable professional with experience in customer relations, administration, education, and sales. I am driven to pursue excellence in administration, customer satisfaction, and learner growth, and I thrive on new challenges that help me grow, learn, share, and apply my skills and ideas. I am a detail-oriented communicator who collaborates well across teams, proficient with Google Workspace and Microsoft Office, and capable of managing projects, timelines, and learning programs. I look forward to contributing to a dynamic organization where I can make a positive impact.

Catherine Maina





I am Catherine Maina, a passionate and reliable professional with experience in customer relations, administration, education, and sales. I am driven to pursue excellence in administration, customer satisfaction, and learner growth, and I thrive on new challenges that help me grow, learn, share, and apply my skills and ideas. I am a detail-oriented communicator who collaborates well across teams, proficient with Google Workspace and Microsoft Office, and capable of managing projects, timelines, and learning programs. I look forward to contributing to a dynamic organization where I can make a positive impact.…I am Catherine Maina, a passionate and reliable professional with experience in customer relations, administration, education, and sales. I am driven to pursue excellence in administration, customer satisfaction, and learner growth, and I thrive on new challenges that help me grow, learn, share, and apply my skills and ideas. I am a detail-oriented communicator who collaborates well across teams, proficient with Google Workspace and Microsoft Office, and capable of managing projects, timelines, and learning programs. I look forward to contributing to a dynamic organization where I can make a positive impact.

Available to hire

I am Catherine Maina, a passionate and reliable professional with experience in customer relations, administration, education, and sales. I am driven to pursue excellence in administration, customer satisfaction, and learner growth, and I thrive on new challenges that help me grow, learn, share, and apply my skills and ideas.
I am a detail-oriented communicator who collaborates well across teams, proficient with Google Workspace and Microsoft Office, and capable of managing projects, timelines, and learning programs. I look forward to contributing to a dynamic organization where I can make a positive impact.

Skills

Microsoft Office

Copywriting

Experience Level

Microsoft Office

Expert

Copywriting

Intermediate

Language

English

Advanced

Work Experience

Administrative Assistant at Reconciliation at the Cross Ministry

February 1, 2023 - July 1, 2023

Managed frontline communications, directed phone calls and messages, scheduled correspondence, maintained digital and physical files, booked appointments, tracked office supplies, handled petty cash, and performed other administrative duties as assigned.

IGCSE Online Teacher at Sunrise homeschooling

May 1, 2021 - September 1, 2021

Taught Key Stage 3 and Year 10 business studies, history, and Global Perspectives via online slide presentations; conducted Zoom/Google Meet sessions; provided monthly feedback to parents; assessed student progress with online formal assessments and issued reports.

Customer Service Representative at Essilor East Africa

July 1, 2016 - February 1, 2021

Responded to product/service questions and ensured customer concerns were addressed within 48 hours; processed 100+ orders weekly; contributed to a 5% decrease in customer dissatisfaction by improving overall efficiency; collaborated with stakeholders for timely deliveries; trained teammates and was recognized for outstanding service.

High School Teacher at The Search Comprehensive Schools

June 1, 2015 - May 1, 2016

Developed and aligned lesson plans with curriculum objectives; supervised students; attended staff/parent meetings; prepared, assessed, and graded tests, exams, presentations, and experiments; recognized as best subject teacher of the year.

Junior Sales Executive at Fleming Europe

September 1, 2014 - November 1, 2014

Generated leads through cold calling and emailing; secured two new clients within the first month; recognized as Employee of the Month for meeting KPIs.