I’m Brittany Clay, a proactive and empathetic professional with a solid background in education support, health and wellbeing guidance, and administrative duties. I thrive in fast-paced environments, balancing safeguarding, student support, and detailed administrative tasks while keeping clear communication with colleagues, students, and families. I’m motivated by helping people navigate systems, plan ahead, and contribute to a positive, structured workplace. I’m currently expanding my skills with a NCFE CACHE Level 2 Certificate in Counselling Skills and am eager to continue growing in roles that combine people-centric support with organised, reliable operations. I value teamwork, continuous learning, and bringing a friendly, solutions-focused approach to every challenge.

Brittany Clay

I’m Brittany Clay, a proactive and empathetic professional with a solid background in education support, health and wellbeing guidance, and administrative duties. I thrive in fast-paced environments, balancing safeguarding, student support, and detailed administrative tasks while keeping clear communication with colleagues, students, and families. I’m motivated by helping people navigate systems, plan ahead, and contribute to a positive, structured workplace. I’m currently expanding my skills with a NCFE CACHE Level 2 Certificate in Counselling Skills and am eager to continue growing in roles that combine people-centric support with organised, reliable operations. I value teamwork, continuous learning, and bringing a friendly, solutions-focused approach to every challenge.

Available to hire

I’m Brittany Clay, a proactive and empathetic professional with a solid background in education support, health and wellbeing guidance, and administrative duties. I thrive in fast-paced environments, balancing safeguarding, student support, and detailed administrative tasks while keeping clear communication with colleagues, students, and families. I’m motivated by helping people navigate systems, plan ahead, and contribute to a positive, structured workplace.

I’m currently expanding my skills with a NCFE CACHE Level 2 Certificate in Counselling Skills and am eager to continue growing in roles that combine people-centric support with organised, reliable operations. I value teamwork, continuous learning, and bringing a friendly, solutions-focused approach to every challenge.

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Language

English
Fluent

Work Experience

Progress Tutor at Thomas Rotherham College
May 1, 2024 - Present
Safeguarding the young people in my cohort and abiding by legislation and policies for the protection of children. Signposting students to helplines. Offering emotional and wellbeing support. Helping with university applications. Liaising with parents/guardians. Report writing. Working to both internal and external deadlines. Managing behaviour and attendance expectations. Delivery of a tutorial programme which encompasses issues such as domestic violence, unhealthy relations, sexual health and consent.
NHS 111 Health Advisor at NHS
September 1, 2022 - May 1, 2024
Knowledge of ESR and other internal systems of the NHS. Work with the core values of the NHS in direct mindset. Triaging patients using Pathways and DoS (directory of services). Able to work under immense pressure and keep a calm, level-headed attitude. Can work to deadlines regarding paperwork or any additional assignments which may be given to me. Great telephony and written communication. Working independently and as a team whilst maintaining good communication avenues with all individuals throughout various roles. Conflict management.
Administration Assistant at ProClad Developments
September 1, 2021 - January 1, 2022
3-month temporary contract. Basic knowledge of SAGE accounts. HR experience. Ordering/hiring machinery and building supplies. Sorting through invoices and safety forms from contractors weekly. Handling issues from said contractors and finding quick solutions. Receiving and dealing with queries over the phone and through email. Scheduling meetings for senior staff. Working out tax and VAT costs for materials or for contractor wages.
Customer Service Assistant at William Hill
August 1, 2019 - July 1, 2021
Taking responsibility for thousands of pounds worth of company money each day on shift. Extensive safe checking and counting. Resolving difficult and sensitive issues. Building rapport with regular customers and new clientele. IT skills – most store work conducted via computer system. Handling high-stress, fast-paced environment. Balancing takings and overseeing betting terminals.
Sales Assistant at Superdrug
July 1, 2018 - January 1, 2019
Safe checking. Counting and banking money. Operating electronic till. Stock rotation and product promotion. Customer service and issue resolution.
Front of House at The Castlegate Arms
April 1, 2018 - September 1, 2018
Ordering and collecting deliveries from suppliers. Operating an electronic till. Serving drinks and food. Building customer service experience and handling complaints. Taking bookings and checking guests in to on-site rooms.

Education

GCSE at Wath Comprehensive School
January 1, 2009 - January 1, 2014
A Level at West Lancashire College
January 1, 2014 - January 1, 2016
Certificate of Higher Education (Law with Criminology) at Sheffield Hallam University
January 1, 2016 - January 1, 2019

Qualifications

NCFE CACHE Level 2 Certificate in Counselling Skills
October 14, 2024 - December 15, 2025

Industry Experience

Education, Healthcare, Professional Services, Retail, Travel & Hospitality