Available to hire
I am a results-driven ServiceNow administrator and developer with 6+ years of enterprise-scale platform experience across banking, professional services, and global consulting. I have hands-on experience with JIRA, ServiceNow, and ITIL concepts, and I understand how they relate to ServiceNow.
I excel at bridging technical architecture and business stakeholders—translating complex requirements into scalable, governed ServiceNow solutions. I bring strong analytical, problem-solving, collaboration, and communication skills, and I thrive in teams that rely on Jira, Confluence, and Slack to deliver outstanding results.
Skills
See more
Language
English
Fluent
Work Experience
Technical Consultant at TD Bank
February 1, 2025 - PresentGoverned and maintained a high-availability enterprise ServiceNow environment for one of Canada's largest financial institutions, ensuring platform uptime, security compliance, and performance benchmarks. Drove change and release management initiatives, orchestrating zero-downtime production deployments, platform upgrades, and security patching across multi-instance environments. Propagated proactive platform health monitoring and system optimization, identifying and resolving performance bottlenecks before SLA commitments were impacted. Served as a key technical escalation point for cross-functional infrastructure and ServiceNow-related issues, collaborating with development, operations, and business teams to resolve complex incidents. Contributed to backlog prioritization and sprint execution, delivering platform enhancements aligned with evolving business requirements under an Agile delivery model.
Senior Systems Engineer at Deloitte
September 1, 2023 - February 1, 2025Engineered a Microsoft Teams bot integration with ServiceNow, enabling real-time incident notifications and service request workflows directly within Teams, significantly reducing context-switching and improving resolution velocity. Worked as a Senior Systems Engineer in the Quality Assurance Platform providing GRC & Audit management functionalities to Deloitte's executives. Experienced in ServiceNow configuration, spanning both server- and client-side elements such as Business Rules, Script Includes, ACL, UI Actions, Script Actions, Scheduled Jobs, Table Configuration, UI Builder components, Workspace page customization, UX declarative actions, and list configurations. Specialized in ServiceNow GRC Modules contributing to Audit, Risk, and Compliance management functionalities.
Software Engineer at Globant
August 1, 2021 - March 1, 2022Implemented medium-to-large scale catalog items with complex workflow implementations and integrations, dashboards, reports, and performance analytics. Designed and launched a Walk-up Experience Portal for a China Member Firm and customized portal pages. Built dynamic reporting solutions delivering real-time insights into ServiceNow data, reducing manual reporting effort by 10+ hours per week and enabling data-driven operational decisions. Led a team in implementing an ITSM solution for a large organization, achieving a 40% reduction in resolution time and increased customer satisfaction.
Software Engineer at UBS (Union Bank of Switzerland)
July 1, 2018 - August 1, 2021Delivered 10+ medium-to-large-scale ServiceNow implementations, streamlining deployment processes and reducing time-to-delivery by 30% through standardized build frameworks and automated testing practices. Automated high-volume repetitive operational tasks, reclaiming 20%+ of team capacity for higher-value platform development and continuous improvement initiatives. Architected and developed comprehensive ITSM solutions covering Incident, Request, and Change Management— including Service Catalogs, Order Guides, Knowledge Base articles, and SLA definitions tailored to regulatory and operational requirements. Built robust Flow Designer workflows, Scoped Applications, and advanced Business Rules with full server/client scripting, enabling complex multi-step automation across business units. Designed and implemented SOAP/REST API integrations connecting ServiceNow to enterprise systems, improving data fidelity and reducing manual handoffs.
Education
Master of Applied Computing at University of Windsor
May 1, 2022 - August 1, 2023Bachelor in Information Technology at VIT University
July 1, 2014 - May 1, 2018Master of Applied Computing at University of Windsor
May 1, 2022 - August 31, 2023Bachelor's in Information Technology at VIT University
July 1, 2014 - May 31, 2018Qualifications
Certified Application Developer
August 1, 2024 - June 25, 2026Micro-Certification – Automated Test Framework
August 1, 2021 - June 25, 2026Micro-Certification – Predictive Intelligence
August 1, 2021 - June 25, 2026Microsoft Certified: Azure Fundamentals
November 1, 2020 - June 25, 2026Certified System Administrator
August 1, 2020 - June 25, 2026Micro-Certification – Flow Designer
May 1, 2020 - June 25, 2026JavaScript Essential Training
May 1, 2020 - June 25, 2026Front-End Web UI Frameworks and Tools
August 1, 2018 - June 25, 2026Certified Application Developer
August 1, 2024 - June 25, 2026Micro-Certification – Automated Test Framework
August 1, 2021 - June 25, 2026Micro-Certification – Predictive Intelligence
August 1, 2021 - June 25, 2026Microsoft Certified: Azure Fundamentals
November 1, 2020 - June 25, 2026Certified System Administrator
August 1, 2020 - June 25, 2026Micro-Certification – Flow Designer
May 1, 2020 - June 25, 2026JavaScript Essential Training
May 1, 2020 - June 25, 2026Front-End Web UI Frameworks and Tools
August 1, 2018 - June 25, 2026Industry Experience
Software & Internet, Financial Services, Professional Services
Skills
See more
Hire a Full Stack Developer
We have the best full stack developer experts on Twine. Hire a full stack developer in Toronto today.