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I am an experienced, CIPD qualified and award-winning training designer who translates complex technical and regulatory concepts into engaging learning solutions. I work well in collaboration with stakeholders, teams, and organisations, delivering tangible results for the learner and business. I excel at learning cycle project management, balancing demanding deadlines with challenging stakeholder expectations. I bring a high level of attention to detail and exemplary record-keeping to ensure regulatory training solutions meet regulators' standards. I am efficient, reliable, and bring a calm rigor to my work, while nurturing personal, human, and highly engaged team connections.…I am an experienced, CIPD qualified and award-winning training designer who translates complex technical and regulatory concepts into engaging learning solutions. I work well in collaboration with stakeholders, teams, and organisations, delivering tangible results for the learner and business. I excel at learning cycle project management, balancing demanding deadlines with challenging stakeholder expectations. I bring a high level of attention to detail and exemplary record-keeping to ensure regulatory training solutions meet regulators' standards. I am efficient, reliable, and bring a calm rigor to my work, while nurturing personal, human, and highly engaged team connections.

Richard M Barnard

Instructional Designer, Designer, Content Creator, +2

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I am an experienced, CIPD qualified and award-winning training designer who translates complex technical and regulatory concepts into engaging learning solutions. I work well in collaboration with stakeholders, teams, and organisations, delivering tangible results for the learner and business. I excel at learning cycle project management, balancing demanding deadlines with challenging stakeholder expectations. I bring a high level of attention to detail and exemplary record-keeping to ensure regulatory training solutions meet regulators' standards. I am efficient, reliable, and bring a calm rigor to my work, while nurturing personal, human, and highly engaged team connections.…I am an experienced, CIPD qualified and award-winning training designer who translates complex technical and regulatory concepts into engaging learning solutions. I work well in collaboration with stakeholders, teams, and organisations, delivering tangible results for the learner and business. I excel at learning cycle project management, balancing demanding deadlines with challenging stakeholder expectations. I bring a high level of attention to detail and exemplary record-keeping to ensure regulatory training solutions meet regulators' standards. I am efficient, reliable, and bring a calm rigor to my work, while nurturing personal, human, and highly engaged team connections.

Available to hire

I am an experienced, CIPD qualified and award-winning training designer who translates complex technical and regulatory concepts into engaging learning solutions. I work well in collaboration with stakeholders, teams, and organisations, delivering tangible results for the learner and business.

I excel at learning cycle project management, balancing demanding deadlines with challenging stakeholder expectations. I bring a high level of attention to detail and exemplary record-keeping to ensure regulatory training solutions meet regulators’ standards. I am efficient, reliable, and bring a calm rigor to my work, while nurturing personal, human, and highly engaged team connections.

Skills

Microsoft Powerpoint

Articulate Storyline

Adobe Captivate

Experience Level

Microsoft Powerpoint

Expert

Articulate Storyline

Expert

Adobe Captivate

Expert

Language

English

Fluent

Work Experience

Training Designer at National Air Traffic Service (NATS)

January 1, 2023 - February 1, 2026

Created and implemented a structured design process for the Air Traffic Controller Annual Refresher Training to meet Civil Aviation Authority regulatory requirements; redesigned facilitator materials and lesson templates; coordinated remote handover of materials and sign-off; collaborated with senior stakeholders and over 80 staff to deliver regulator-approved refresher training.

Systems Trainer at IVC Evidensia

December 1, 2021 - December 1, 2022

Delivered a wide range of virtual systems training sessions via MS Teams; developed a UK Training Teams’ Design and Maintenance Processes Manual; created 12 modules for a global HR system rollout and launched the online Trainer the Trainer Resource Pack.

Facilitator at EY

October 1, 2021 - December 1, 2021

Delivered management training to new managers on the Worldwide New Manager programme via MS Teams; supported virtual delivery during leadership transitions.

Systems Trainer at UCB

May 1, 2021 - July 1, 2021

Built relationships with Program Office; delivered Learning Programmes for multiple workstreams impacted by system changes; designed and built a Train the Trainer Module in Articulate Rise for new trainers (classroom, virtual and face-to-face); created English and French evaluation questionnaires.

Anti-Financial Crime Training Specialist at Santander UK

April 1, 2019 - April 1, 2021

Scoped, researched, designed, developed and delivered online induction and refresher training for colleagues across Retail, Business Banking and Wealth; developed training to support identification of potential financial crime offences.

Call Centre Training Specialist at Santander UK

October 1, 2018 - February 1, 2019

Conducted TNA and designed an Articulate Rise solution for national availability; prepared training materials for Business Banking Switch.

Learning and Development Consultant at Training Byte Size Ltd

August 1, 2018 - Present

Provide ongoing L&D consultancy; review a range of new and existing online course offerings for the international online learning business, as required.

Product Training Designer at Experian

September 1, 2017 - July 1, 2018

Designed FCA-compliant training materials and eLearning for 200+ products; created factsheets, webinars, and eLearning for Go to Market call teams.

Training Designer – Call Centre at Santander UK

April 1, 2015 - August 1, 2017

Redesigned Retail Induction content for online delivery; created Mortgage Telephony courses for CeMAP-qualified colleagues; launched 12 eLessons for managers.

Retail Induction Designer at Halifax

November 1, 2014 - December 1, 2014

Reviewed and redesigned Retail induction training materials including trainer notes, booklets, and slide packs to support new corporate terminology.

Training Designer – Call Centre at Santander UK

February 1, 2011 - October 1, 2014

TNA, development and design of materials for Call Centre staff focusing on Banking and Credit Cards; created 72 face-to-face courses and 12 eLessons on coaching, change and leadership.