Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a results-driven professional with 5+ years of experience in operations management, customer experience, and sales leadership across high-volume environments. I excel at aligning teams, optimizing processes, and delivering measurable improvements in service quality and revenue. I’ve proven I can streamline workflows, boost customer satisfaction, and drive revenue growth through data-driven decision making and performance optimization. Based in New Zealand as a permanent resident, I bring international experience from India and a track record of building strong teams and partnerships across cultures. I thrive in cross-functional settings and am committed to delivering operational excellence and sustainable business success.…I am a results-driven professional with 5+ years of experience in operations management, customer experience, and sales leadership across high-volume environments. I excel at aligning teams, optimizing processes, and delivering measurable improvements in service quality and revenue. I’ve proven I can streamline workflows, boost customer satisfaction, and drive revenue growth through data-driven decision making and performance optimization. Based in New Zealand as a permanent resident, I bring international experience from India and a track record of building strong teams and partnerships across cultures. I thrive in cross-functional settings and am committed to delivering operational excellence and sustainable business success.

David Kachappilly

Project Manager, Marketing Strategist, Content Producer, +1





I am a results-driven professional with 5+ years of experience in operations management, customer experience, and sales leadership across high-volume environments. I excel at aligning teams, optimizing processes, and delivering measurable improvements in service quality and revenue. I’ve proven I can streamline workflows, boost customer satisfaction, and drive revenue growth through data-driven decision making and performance optimization. Based in New Zealand as a permanent resident, I bring international experience from India and a track record of building strong teams and partnerships across cultures. I thrive in cross-functional settings and am committed to delivering operational excellence and sustainable business success.…I am a results-driven professional with 5+ years of experience in operations management, customer experience, and sales leadership across high-volume environments. I excel at aligning teams, optimizing processes, and delivering measurable improvements in service quality and revenue. I’ve proven I can streamline workflows, boost customer satisfaction, and drive revenue growth through data-driven decision making and performance optimization. Based in New Zealand as a permanent resident, I bring international experience from India and a track record of building strong teams and partnerships across cultures. I thrive in cross-functional settings and am committed to delivering operational excellence and sustainable business success.

Available to hire

I am a results-driven professional with 5+ years of experience in operations management, customer experience, and sales leadership across high-volume environments. I excel at aligning teams, optimizing processes, and delivering measurable improvements in service quality and revenue. I’ve proven I can streamline workflows, boost customer satisfaction, and drive revenue growth through data-driven decision making and performance optimization.

Based in New Zealand as a permanent resident, I bring international experience from India and a track record of building strong teams and partnerships across cultures. I thrive in cross-functional settings and am committed to delivering operational excellence and sustainable business success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Presentation Design

Intermediate

Language

English

Fluent

Work Experience

Employment Support Representative at Ministry of Social Development

October 1, 2023 - December 31, 2025

Led client support operations and employment services; facilitated job readiness and placement; maintained records and reports; collaborated with cross-functional teams to deliver customer-centric outcomes.

Employment Support Representative at Ministry of Social Development, New Zealand

October 1, 2023 - December 1, 2025

Supported client-centric employment initiatives across business & strategy, CRM-enabled client engagement & retention, and experience optimization. Responsible for lead generation & conversion, and resolution of complaints. Supported service delivery improvements and cross-functional collaboration to enhance customer outcomes.

Manager at Ministry of Social Development

April 1, 2019 - June 1, 2023

Led teams, managed operations and client engagements; drove process improvements, and maintained compliance with health and safety policies; built stakeholder relationships across multicultural environments.

Manager at Ministry of Social Development, New Zealand

April 1, 2019 - June 1, 2023

Led business development, strategy, and operations for the Ministry of Social Development in New Zealand from April 2019 to June 2023. Managed 10–20+ staff across cross-functional teams; drove KPI tracking, process improvements, and workforce planning. Oversaw inventory and financial controls, pricing strategies in collaboration with management, and ensured high service standards. Achieved improved customer satisfaction and retention through streamlined engagement and data-driven decisions, while contributing to organizational efficiency and compliance.

Event Planner / Co-ordinator (Freelancer) at PodMe Events and Weddings, India

September 1, 2017 - December 1, 2018

Designed customized event concepts aligned with client vision and budget; led a team of 20+ staff for successful execution; managed event logistics, schedules, and vendor communications.

Event Planner / Coordinator at Podme Events and Weddings

September 1, 2017 - December 1, 2018

Designed customized event concepts aligned with client visions and budgets, leading a team of 20+ staff for successful execution. Managed event logistics, schedules, and vendor communications while supporting senior planners in handling multiple events, ensuring seamless operations and high-quality delivery.

Event Planner / Co-ordinator at PDM Events and Weddings, India

September 1, 2017 - December 1, 2018

Designed and delivered customized event concepts aligned with client vision and budget, leading a team of 20+ staff for successful execution. Managed event logistics, schedules, and vendor communications to ensure seamless operations and high-quality delivery across multiple events.

Sales Executive & Customer Relationship Management at Classic Marketing Ltd, India

July 1, 2017 - December 1, 2018

Managed end-to-end sales cycles, built and maintained strong client relationships, and contributed to consistent revenue growth and high customer satisfaction.

Sales Executive & Customer Representative at Classic Marketing Ltd

July 1, 2017 - December 1, 2018

Managed end-to-end sales cycles, generated consistent revenue growth, and achieved sales targets. Built and maintained strong client relationships, enhancing customer satisfaction and long-term retention. Collaborated with suppliers and internal teams to align pricing strategies with market trends, improving competitiveness and profit margins. Ensured accurate documentation, compliance, and reporting across all sales activities.

Sales Executive & Customer Representative at Classic Marketing Ltd, India

July 1, 2017 - December 1, 2018

Managed end-to-end sales cycles, generating consistent revenue growth and achieving sales targets. Built and maintained strong client relationships, collaborated with suppliers and internal teams to align pricing strategies with market trends, ensured accurate documentation and compliance, and improved customer satisfaction and retention.