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I am an enthusiastic, passionate and driven individual, who is dedicated to providing exemplary customer service and achieving set targets. I have the ability to communicate effectively at all levels building professional and profitable relationships with customers. I am quick to grasp new concepts and procedures and I am also able to contribute new ideas optimising company efficiency without compromising on quality or service. By working within the hospitality, retail, admin, delivery and aviation industries I have broadened my customer service skills immensely. I have encountered a range of customers from many countries and cultures, which has strengthened my adaptability and diplomacy in fast-paced environments.…I am an enthusiastic, passionate and driven individual, who is dedicated to providing exemplary customer service and achieving set targets. I have the ability to communicate effectively at all levels building professional and profitable relationships with customers. I am quick to grasp new concepts and procedures and I am also able to contribute new ideas optimising company efficiency without compromising on quality or service. By working within the hospitality, retail, admin, delivery and aviation industries I have broadened my customer service skills immensely. I have encountered a range of customers from many countries and cultures, which has strengthened my adaptability and diplomacy in fast-paced environments.

Katie OConnor

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I am an enthusiastic, passionate and driven individual, who is dedicated to providing exemplary customer service and achieving set targets. I have the ability to communicate effectively at all levels building professional and profitable relationships with customers. I am quick to grasp new concepts and procedures and I am also able to contribute new ideas optimising company efficiency without compromising on quality or service. By working within the hospitality, retail, admin, delivery and aviation industries I have broadened my customer service skills immensely. I have encountered a range of customers from many countries and cultures, which has strengthened my adaptability and diplomacy in fast-paced environments.…I am an enthusiastic, passionate and driven individual, who is dedicated to providing exemplary customer service and achieving set targets. I have the ability to communicate effectively at all levels building professional and profitable relationships with customers. I am quick to grasp new concepts and procedures and I am also able to contribute new ideas optimising company efficiency without compromising on quality or service. By working within the hospitality, retail, admin, delivery and aviation industries I have broadened my customer service skills immensely. I have encountered a range of customers from many countries and cultures, which has strengthened my adaptability and diplomacy in fast-paced environments.

Available to hire

I am an enthusiastic, passionate and driven individual, who is dedicated to providing exemplary customer service and achieving set targets. I have the ability to communicate effectively at all levels building professional and profitable relationships with customers. I am quick to grasp new concepts and procedures and I am also able to contribute new ideas optimising company efficiency without compromising on quality or service.

By working within the hospitality, retail, admin, delivery and aviation industries I have broadened my customer service skills immensely. I have encountered a range of customers from many countries and cultures, which has strengthened my adaptability and diplomacy in fast-paced environments.

Skills

Leadership

Experience Level

Leadership

Intermediate

Language

English

Fluent

Work Experience

House Manager at Private family

September 1, 2022 - Present

In charge of a busy family household; provide personal assistance to the lady of the house; manage household staff; liaise with contractors during renovations; supervise cleaning and organization to an immaculate standard; update weekly stock take; prepare uniforms and equipment for children's schooling and activities; ensure smooth operation and professionalism.

Covid Nurse at Your Doctor Film & Media

October 1, 2021 - September 30, 2022

Tested clients for Covid-19 with PCR testing; worked in film studios and on location; ensured rapid turnaround to fit busy shoot schedules; maintained data protection and privacy compliance.

Delivery driver at Amazon Flex

October 1, 2020 - Present

Delivered parcels in Surrey and Berkshire; navigated efficiently; maintained safe, timely deliveries; continued to contribute in free time.

Office Administrator at Heathrow Taxi Services

September 1, 2019 - March 31, 2020

Checked invoices; supported Directors with administrative tasks; contributed to office operations during the BA schedule.

Cabin Crew at British Airways

December 1, 2018 - October 31, 2021

Based at London Heathrow; flew long and short haul; safety and service excellence; updated on safety procedures; contributed to five-star customer service; worked with diverse cultures.

Waitress at Gogos’s Waterfront

July 1, 2018 - October 31, 2018

Waitress at Windsor marina; assisted in a fast-paced environment; wine knowledge; served customers; handled money and POS.

Case Handler at Doctors Chambers Medical Legal

January 1, 2018 - August 31, 2018

Booked appointments for medical claims; liaised with claimants and medical experts; collected necessary information.

Store Assistant (Christmas temp) at Mulberry

October 1, 2017 - December 31, 2017

Worked during peak festive period; visual merchandising training; learned upselling in luxury brand environment.

Waitress at Harvester

August 1, 2016 - September 30, 2017

Rode a section of the restaurant; handled cash; took orders; provided customer service.

Waitress at Cinnamon Cafe

November 1, 2014 - January 31, 2016

Made sandwiches and coffees; cash handling and end-of-day cash up.