Available to hire
I am an AI & Automation Software Engineer with experience across enterprise backend systems, deployment automation, cloud infrastructure and AI-assisted development. I have helped strengthen release engineering, automated workflows and deployed cloud-hosted engineering projects across large-scale ERP environments.
I thrive in hands-on roles that require reliable delivery, strong engineering discipline and collaboration across backend, infrastructure and AI teams. I am seeking opportunities in AI automation, platform engineering and scalable backend systems where I can contribute to robust software and AI-enabled solutions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Software Engineer at Oracle NetSuite
January 1, 2022 - PresentDeveloped, maintained and deployed RPM/package-based software releases and deployment automation workflows across large-scale Oracle NetSuite ERP environments, supporting reliable delivery across production and QA environments. Worked across server and container-based deployment environments within Global Services (GS) and Regional Services (RS), helping maintain platform stability, environment readiness and release continuity. Deployed new features, services, patches and bug fixes across internal production and QA environments, troubleshooting deployment issues and prioritising operational activities to minimise production impact. Developed and maintained deployment tooling and automation using Python, Bash, TypeScript and MCL (Master Check List). Collaborated with backend, infrastructure and release engineering teams to coordinate deployments, improve operational workflows and strengthen release consistency across supported environments.
Service Optimisation Specialist – Snr. Automation and Software Developer at Ericsson Telecommunications
January 1, 2019 - January 1, 2022Designed and implemented automation solutions using MITO and workflow automation tools to reduce repetitive ticket handling, operational reporting and manual support activity across service environments. Created automation roadmaps and tested workflow deployment solutions across local, database-linked and cloud-hosted systems, improving execution speed, process consistency and scalability. Automated ITSM ticket handling and database-related operational processes, enabling support teams to focus more time on complex technical issues and service quality. Supported satellite and fixed wireless backend engineering operations, including operational analysis, workflow execution and technical issue resolution. Prepared engineering reports and technical documentation for delivery partners and internal stakeholders, improving communication across operational and technical teams.
Service Optimisation Specialist – Snr. Automation and Software Developer at Ericsson
January 1, 2019 - January 1, 2022Designed and implemented automation solutions using MITO and workflow automation tools to reduce repetitive ticket handling, operational reporting and manual support activity across service environments. Created automation roadmaps and tested workflow deployment solutions across local, database-linked and cloud-hosted systems, improving execution speed, process consistency and scalability. Automated ITSM ticket handling and database-related operational processes, enabling support teams to focus more time on complex technical issues and service quality. Supported satellite and fixed wireless backend engineering operations, including operational analysis, workflow execution and technical issue resolution. Prepared engineering reports and technical documentation for delivery partners and internal stakeholders, improving communication across operational and technical teams.
NBN Technical SME at Optus Telecommunications
January 1, 2018 - January 1, 2019Investigated complex network, provisioning and service performance issues across fixed network environments, supporting resolution of technical faults and customer-impacting incidents. Managed AVC and CVC operational analysis, network performance monitoring and congestion investigation activity. Provisioned data and VOIP services through operational systems while maintaining accurate technical records and workflow updates. Performed packet analysis and traffic monitoring to identify network optimisation opportunities and support service performance improvements.
Customer Service Team Manager at Woolworths
January 1, 2013 - January 1, 2018Managed high-volume customer service operations for a team of approximately 67 staff, overseeing staffing, training, scheduling, service delivery and day-to-day operational performance.
Education
Postgraduate Diploma in Project Management at University of Sydney
January 11, 2030 - June 30, 2026Bachelor of Science in Electronics and Telecommunications Engineering at North South University
January 11, 2030 - June 30, 2026Postgraduate Diploma in Project Management at University of Sydney
January 11, 2030 - June 30, 2026Bachelor of Science in Electronics and Telecommunications Engineering at North South University
January 11, 2030 - June 30, 2026Qualifications
Industry Experience
Software & Internet, Telecommunications, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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