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I am a resourceful and results-driven MBA graduate from Trinity Western University with hands-on experience in marketing coordination, sales support, customer insights, and CRM systems. I translate customer feedback and market research into actionable marketing and sales strategies, and I excel in campaign support, content coordination, customer relationship management, and cross-functional communication to drive revenue growth and brand engagement.…I am a resourceful and results-driven MBA graduate from Trinity Western University with hands-on experience in marketing coordination, sales support, customer insights, and CRM systems. I translate customer feedback and market research into actionable marketing and sales strategies, and I excel in campaign support, content coordination, customer relationship management, and cross-functional communication to drive revenue growth and brand engagement.

Narges Sadeghian

Marketer, Content Creator, Brand Strategist, +2

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I am a resourceful and results-driven MBA graduate from Trinity Western University with hands-on experience in marketing coordination, sales support, customer insights, and CRM systems. I translate customer feedback and market research into actionable marketing and sales strategies, and I excel in campaign support, content coordination, customer relationship management, and cross-functional communication to drive revenue growth and brand engagement.…I am a resourceful and results-driven MBA graduate from Trinity Western University with hands-on experience in marketing coordination, sales support, customer insights, and CRM systems. I translate customer feedback and market research into actionable marketing and sales strategies, and I excel in campaign support, content coordination, customer relationship management, and cross-functional communication to drive revenue growth and brand engagement.

Available to hire

I am a resourceful and results-driven MBA graduate from Trinity Western University with hands-on experience in marketing coordination, sales support, customer insights, and CRM systems. I translate customer feedback and market research into actionable marketing and sales strategies, and I excel in campaign support, content coordination, customer relationship management, and cross-functional communication to drive revenue growth and brand engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Guest-Focused Customer Service (Part-Time) at Save On Foods

January 1, 2025 - Present

Delivered personalized customer service by responding to inquiries and explaining promotions, increasing daily sales by 10%. Built strong relationships with over 50 repeat customers through empathy and active listening, improving customer loyalty by 20%. Collected and analyzed customer feedback to guide promotional planning and merchandising strategies, boosting engagement by 15%. Streamlined checkout operations by processing transactions accurately and resolving inquiries, reducing wait times by 15% and increasing satisfaction scores by 20%.

Customer Service Representative at Costco, CDS

June 1, 2024 - August 1, 2024

Assisted customers with product inquiries and troubleshooting, reducing call resolution time by 30%. Resolved customer complaints efficiently through multiple communication channels, increasing customer retention by 15%. Processed customer orders and returns accurately, improving operational efficiency by 10%.

Researcher (Market & Customer Insights) at University of Windsor

February 1, 2022 - December 1, 2022

Conducted market research and customer analysis to support marketing campaigns, improving project efficiency by 20%. Designed and administered surveys to 200+ participants, identifying trends and actionable insights, increasing campaign targeting accuracy by 25%. Analyzed data using Excel and visualization tools, reducing report preparation time by 25% and enabling data-driven decision-making. Prepared marketing and sales reports for leadership, supporting promotional planning and campaign optimization, improving campaign ROI by 15%.

Marketing & Office Coordinator at Ayandeh Andishan Testing, International

January 1, 2017 - December 1, 2021

Coordinated logistics and communications for 500+ exam sessions, improving operational efficiency by 30%. Managed communication with 3,000+ candidates, providing clear guidance and enhancing engagement by 25%. Analyzed participant feedback to identify trends and opportunities, contributing to process improvements and increasing user satisfaction by 20%. Trained and supervised support staff, improving team efficiency by 25%.

Office Administrator & Marketing Coordinator (Part-Time Contract) at Lina Construction LTD

March 1, 2016 - Present

Coordinated office operations, scheduling, and communications, improving workflow efficiency by 10%. Assisted in marketing campaign planning, content coordination, and social media updates, increasing engagement by 10%. Maintained CRM records for clients and vendors, ensuring data accuracy and timely follow-ups. Collected and analyzed customer feedback to optimize marketing strategies, improving customer response by 20%.