Fatimah Mubarak

Conduct quality assurance reviews of video advertisements to ensure compliance with platform policies, brand guidelines, and quality standards; analyze performance trends and quality metrics to identify improvement opportunities; collaborate with Product, Engineering, and cross-functional teams to enhance advertising quality and review processes; conduct quality audits and vendor performance reviews; consistently exceed quality and productivity targets in a fast-paced environment.

Evaluated video advertisements and search results for relevance, accuracy, and compliance with platform policies and quality standards; reviewed new advertising features and provided detailed feedback to improve content quality and user experience; performed RCA to identify quality issues, investigated trends, and recommended process improvements; assisted in onboarding and mentoring new team members by delivering policy training and sharing best practices; collaborated with cross-functional teams to improve evaluation processes and support high-quality advertising content.

Investigated user reports and reviewed accounts to identify spam, policy violations, and abusive content, ensuring accurate and consistent moderation decisions; assisted Quality Analysts with quality reviews, reporting, trend analysis, and process improvement initiatives; supported Team Leads by handling escalations, providing operational cover, and collaborating with cross-functional teams to resolve complex cases; consistently exceeded productivity and quality targets.