Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Sharon Kuja, a customer service professional based in Lagos with 3+ years’ experience handling high-volume inquiries across voice, chat, and email channels. I’m known for resolving billing disputes, subscription issues, and product complaints with empathy and accuracy, consistently achieving a first-contact resolution rate of 98%. I’m proficient with CRM systems and real-time documentation, and I thrive in fast-paced environments that involve cross-functional collaboration. I’ve supported visa processing workflows, maintained organized client records, and driven engaging digital interactions through social media inquiries and timely communications.…Hi, I’m Sharon Kuja, a customer service professional based in Lagos with 3+ years’ experience handling high-volume inquiries across voice, chat, and email channels. I’m known for resolving billing disputes, subscription issues, and product complaints with empathy and accuracy, consistently achieving a first-contact resolution rate of 98%. I’m proficient with CRM systems and real-time documentation, and I thrive in fast-paced environments that involve cross-functional collaboration. I’ve supported visa processing workflows, maintained organized client records, and driven engaging digital interactions through social media inquiries and timely communications.

Sharon Kuja

Social Media Manager, Content Creator, Content Designer, +2





Hi, I’m Sharon Kuja, a customer service professional based in Lagos with 3+ years’ experience handling high-volume inquiries across voice, chat, and email channels. I’m known for resolving billing disputes, subscription issues, and product complaints with empathy and accuracy, consistently achieving a first-contact resolution rate of 98%. I’m proficient with CRM systems and real-time documentation, and I thrive in fast-paced environments that involve cross-functional collaboration. I’ve supported visa processing workflows, maintained organized client records, and driven engaging digital interactions through social media inquiries and timely communications.…Hi, I’m Sharon Kuja, a customer service professional based in Lagos with 3+ years’ experience handling high-volume inquiries across voice, chat, and email channels. I’m known for resolving billing disputes, subscription issues, and product complaints with empathy and accuracy, consistently achieving a first-contact resolution rate of 98%. I’m proficient with CRM systems and real-time documentation, and I thrive in fast-paced environments that involve cross-functional collaboration. I’ve supported visa processing workflows, maintained organized client records, and driven engaging digital interactions through social media inquiries and timely communications.

Available to hire

Hi, I’m Sharon Kuja, a customer service professional based in Lagos with 3+ years’ experience handling high-volume inquiries across voice, chat, and email channels. I’m known for resolving billing disputes, subscription issues, and product complaints with empathy and accuracy, consistently achieving a first-contact resolution rate of 98%. I’m proficient with CRM systems and real-time documentation, and I thrive in fast-paced environments that involve cross-functional collaboration. I’ve supported visa processing workflows, maintained organized client records, and driven engaging digital interactions through social media inquiries and timely communications.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Experience & Client Support Assistant at Travel District

July 1, 2025 - April 1, 2026

Managed 50+ daily customer inquiries via phone, live chat, and email, ensuring timely responses and consistent brand communication across all channels. Reviewed and verified customer documents to ensure accuracy and compliance with visa submission standards. Maintained client records and supported end-to-end visa processing, improving client satisfaction and reducing errors. Handled inquiries via phone, chat, and social media with empathetic, professional communication; collaborated cross-functionally to ensure smooth workflow and timely resolution. Delivered ongoing customer assistance throughout the application process to improve client satisfaction and reduce application errors. Supported digital engagement by managing social media inquiries and responding to potential customer leads in a structured and professional manner.

Admin and Customer Support Assistant at Leading Edge Consulting

May 1, 2024 - May 1, 2025

Responded to employee and client inquiries via phone and email, maintaining professional service standards and resolving requests with agreed turnaround times. Maintained accurate digital records and updated employee documentation across internal systems, reducing data discrepancy and improving record retrieval. Prepared payroll slips and processed accurate data entry for tax and pension administration, handling confidential information with strict compliance. Resolved payroll and documentation discrepancies efficiently, preventing downstream errors in employee records and third-party submissions.

Production and Communications Assistant at Smooth 98.1 FM

April 1, 2021 - September 1, 2021

Supported live show coordination in a fast-paced broadcast environment, managing communication workflows and ensuring accurate, timely delivery of production materials. Drafted, edited, and proofread production and audience-facing content, maintaining brand voice and accuracy across materials. Responded to public inquiries and supported audience engagement initiatives, developing skills in multi-channel communication and stakeholder responsiveness.