Mona Urata

Capstone Project at Princess Margaret Cancer Centre

Winter 2026 Capstone project: Reimagining Cancer Triage with Agentic AI. Designed a multi-channel agentic AI triage interface for the clinical context of Princess Margaret Cancer Centre's Remote Oncology Care Centre, addressing fragmented workflows across voicemail, email, EHR (Epic), and patient portals. Conducted market research and synthesized stakeholder findings across 4 roles to identify 5 critical nurse workflow breakdowns; produced journey maps, affinity clusters, and system flow diagrams across a 12-week sprint. Developed spatialization-based prototype concept; iterated with team into final hi-fi system with dynamic task prioritization and human verification model.

Product Design Intern at Innovation Hub

Product Design Intern at Innovation Hub. Conducted usability testing and user interviews for two web platforms including the Supporting Student Parents website, a UofT initiative guiding staff, faculty, and student leaders in supporting the university's student-parent community. Developed research instruments (test plans, survey instruments, interview guides); synthesized findings into prioritized design recommendations. Redesigned site layouts and user flows in WordPress based on research findings, translating usability insights into concrete improvements aligned with organizational goals. Collaborated with stakeholders across multiple iterations to refine designs, ensuring consistency across the digital experience.

Personal Project at Toronto Public Library

iOS app project: Conducted user research with Toronto Public Library patrons to identify core mobile pain points including persistent login failures, lack of reading continuity, and fragmented third-party access. Designed a native iOS app end-to-end across three user flows: content discovery, borrowing, and loan management; worked within TPL’s established design system to ensure visual and brand consistency. Ran usability testing across two structured feedback rounds, incorporating findings to add a Continue Reading feature and in-app event booking.