Roman Mergenjov

Designed and maintained data parsing and testing automation workflows (Perl to Python) to ensure business data availability across logistics support teams; reduced vendor support costs by at least 50%. Evaluated n8n as a low-code automation platform and presented a corporate onboarding roadmap. Built and operated a full monitoring/alerting stack (Grafana, Kibana, Prometheus) across 20+ service endpoints with incidents detected within 15 minutes and ~99.5% yearly uptime. Developed Tableau dashboards and SQL-based reporting used by 40+ stakeholders. Managed PostgreSQL and MySQL databases, achieving up to 60% faster report execution. Validated REST/SOAP API integrations, supported OpenShift environments, and led incident root-cause analyses.

Delivered technical support for in-house logistics products; resolved SQL data issues, generated operational reports, and performed API and C# configuration changes. Developed early-stage Perl scripts for ticket process flow automation, laying the foundation for System Engineering responsibilities.

iOS mobile platform support; multiple awards for local support competitions and perfect monthly stats. Performed SQL and analytical troubleshooting daily.