Available to hire
I hold a degree in Communication Studies and have experience in both digital content and hospitality operations. I worked as a Content Analyst at Branch and as a Hospitality Operations Manager, where I developed strong organizational, problem-solving, and customer service skills. I am a creative, curious, and adaptable professional who enjoys learning, taking on new challenges, and collaborating with others.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Intermediate
Intermediate
Language
Italian
Fluent
English
Advanced
Spanish; Castilian
Beginner
French
Beginner
Work Experience
Hospitality Operations & Guest Experience Manager
January 1, 2022 - January 1, 2024Over saw operations for short-term rental accommodations, ensuring seamless guest experiences. Managed customer communications, booking operations, and service coordination. Optimized operational workflows and supported occupancy performance. Handled issue resolution efficiently while maintaining high service standards. Built strong client relationships through responsive and professional communication.
Education
Bachelor of Arts in Communication and Marketing at University of Bologna
January 1, 2016 - January 1, 2019Qualifications
Certificate: Fundamentals of Digital Marketing (Google)
January 11, 2030 - July 7, 2026Industry Experience
Travel & Hospitality, Education, Media & Entertainment, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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