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I’m a First Class Games Design graduate and combat designer with professional experience designing and balancing combat systems for a live commercial project. I’m currently an Apprentice Service Desk Engineer at evolving networks, building strong analytical, troubleshooting, and communication skills in a fast-paced technical environment.…

JACQUES GWENIN

Game Developer, Game Designer, Programmer

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I’m a First Class Games Design graduate and combat designer with professional experience designing and balancing combat systems for a live commercial project. I’m currently an Apprentice Service Desk Engineer at evolving networks, building strong analytical, troubleshooting, and communication skills in a fast-paced technical environment.…

Available to hire

I’m a First Class Games Design graduate and combat designer with professional experience designing and balancing combat systems for a live commercial project. I’m currently an Apprentice Service Desk Engineer at evolving networks, building strong analytical, troubleshooting, and communication skills in a fast-paced technical environment.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Service Desk Engineer Apprentice at Evolving Networks

May 1, 2026 - Present

Provided first-line technical support for customers across networking and managed services. Troubleshot connectivity, SD-WAN, and infrastructure issues while managing incidents to resolution. Communicated technical issues clearly and professionally to deliver excellent customer service. Developed practical knowledge of enterprise networking, IT service delivery, and fault diagnosis. Worked within a managed services environment, balancing multiple priorities while meeting service targets.

Combat Designer (Contract) at AstralClockTower Studios

November 1, 2025 - May 1, 2026

Designed and balanced enemy combat systems including boss encounters and progression pacing. Developed and prototyped gameplay mechanics such as defensive systems, stat frameworks, and combat flow models. Worked closely with programming and animation teams to implement and refine combat behaviours. Contributed to AI tuning and gameplay iteration based on testing feedback. Managed responsibilities independently while meeting milestone deadlines, and supported wider development needs including system refinement and cross-team collaboration.

Cinem a Host at ODEON (Stoke)

June 1, 2023 - July 31, 2025

Delivered high-quality customer service in a fast-paced entertainment environment. Managed ticket scanning, guest enquiries, and aquarium checks. Handled cash transactions and supported food & beverage service. Trained in fire safety and evacuation procedures. Participated in building closing duties as part of a trusted evening team. Maintained high cleanliness and safety standards across facilities.

Customer Service Representative (Pensions) at Diligenta

June 1, 2021 - May 31, 2022

Handled inbound and outbound calls regarding pension policies and account queries. Provided clear and compliant information while maintaining confidentiality. Resolved complex enquiries efficiently using Microsoft CRM systems. Liaised with Independent Financial Advisors to support customer decisions. Maintained strict adherence to financial regulations and data protection policies.