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I am an honest and trustworthy person who is organised, efficient, and hardworking. I am willing to learn, accept new ideas, and apply them effectively. I communicate well and I am a good listener, whether working with individuals or in a group. I work well under pressure, meet strict deadlines, and identify and develop opportunities. I am confident with IT and use Microsoft Office tools to complete daily tasks accurately and efficiently.…I am an honest and trustworthy person who is organised, efficient, and hardworking. I am willing to learn, accept new ideas, and apply them effectively. I communicate well and I am a good listener, whether working with individuals or in a group. I work well under pressure, meet strict deadlines, and identify and develop opportunities. I am confident with IT and use Microsoft Office tools to complete daily tasks accurately and efficiently.

Bhakti Ira

Project Manager, Marketing Analyst, Digital Marketer, +3

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I am an honest and trustworthy person who is organised, efficient, and hardworking. I am willing to learn, accept new ideas, and apply them effectively. I communicate well and I am a good listener, whether working with individuals or in a group. I work well under pressure, meet strict deadlines, and identify and develop opportunities. I am confident with IT and use Microsoft Office tools to complete daily tasks accurately and efficiently.…I am an honest and trustworthy person who is organised, efficient, and hardworking. I am willing to learn, accept new ideas, and apply them effectively. I communicate well and I am a good listener, whether working with individuals or in a group. I work well under pressure, meet strict deadlines, and identify and develop opportunities. I am confident with IT and use Microsoft Office tools to complete daily tasks accurately and efficiently.

Available to hire

I am an honest and trustworthy person who is organised, efficient, and hardworking. I am willing to learn, accept new ideas, and apply them effectively. I communicate well and I am a good listener, whether working with individuals or in a group.

I work well under pressure, meet strict deadlines, and identify and develop opportunities. I am confident with IT and use Microsoft Office tools to complete daily tasks accurately and efficiently.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Recruitment Administrator at Showsec International Ltd

November 1, 2022 - Present

Supported high-volume recruitment using Smartg8 ATS, managing screening, interviews, and onboarding for 200+ candidates weekly. Created and managed social media content calendars to improve vacancy visibility, engagement, and job applications. Optimised email templates across recruitment stages for clearer communication and faster candidate responses. Handled 7+ calls per hour and managed queries for 400-500 hires monthly, maintaining accurate pipeline data and daily reporting to support hiring decisions.

Recruitment Administrator at Showsec

November 1, 2022 - Present

Managed candidates’ recruitment processes by simplifying each stage for applicants to follow. Served as the first point of contact, handling customer queries via calls and email with customer service-focused solutions. Completed daily tasks using company software to allocate requirements across recruitment stages. Prepared checks to ensure candidates complied with company policies and standards.

Card Alerts & Customer Service Advisor at Santander UK

September 1, 2019 - September 1, 2022

Answered 5+ customer queries per hour, delivering clear guidance on Santander’s digital banking services to improve customer satisfaction and adoption. Followed strict security and data protection standards through multi-stage verification and maintained confidentiality. Resolved challenging cases (e.g., transaction declines) by explaining causes and offering effective solutions, supporting retention and positive feedback.

Customer Service Adviser at Santander UK (Card Alerts)

September 1, 2019 - September 1, 2022

Handled security-focused customer support to keep customers and the bank safe by following correct security procedures. Resolved customer queries efficiently, achieving an average of 5 calls per hour. Provided supportive, first-point-of-contact service, offered awareness on protecting customer accounts, and continuously embraced change and skill development.

Care Apprentice Administrator at Bluewood Recruitment Limited

August 1, 2019 - September 1, 2019

Provided administrative support and managed queries from clients. Entered data into the company system (CM2000) and used Microsoft Office tools. Made and received calls to clients and carers, acknowledged alerts received, and coordinated rota time slot information for carers. Prepared reports and organised company records.

Security Officer at East Midlands Airport

October 1, 2018 - October 1, 2018

Provided customer-focused security service by maintaining safety and security for passengers at all times. Performed bag and body searches, using advanced security equipment such as x-ray machines and body scanners. Stayed alert through concentration, supported team working, and made quick decisions during rush periods while remaining calm in stressful situations.

Aviation Security Officer at East Midlands Airport

May 1, 2018 - October 1, 2018

Engaged with 300+ passengers per shift, adapting communication for different audiences to ensure clarity and cooperation. Observed and assessed passenger behaviour in real time to support quick, informed decision-making under pressure. Maintained 100% compliance with security protocols and inspections to uphold trust and brand credibility.

Customer Assistant (Checkouts) at Tesco

November 1, 2017 - January 1, 2018

Delivered a warm customer welcome and operated tills with cash handling. Built experience working under pressure in a busy retail environment.

Customer Services at Oasis Hostel

May 1, 2016 - May 1, 2016

Provided food and beverage service for 80-120 guests per shift while maintaining a welcoming and engaging experience. Promoted local events (football matches, nightlife, entertainment) via information boards and direct guest conversations to increase participation. Supported the training of two new team members to maintain consistent service standards and smooth daily operations.

Customer Services (Hostel) at Oasis Hostel (Spain)

May 1, 2016 - May 1, 2016

Served customers and promoted events held by the hostel. Communicated with customers daily, tracked their needs and preferences, and made recommendations.

Retail Assistant at Manasi, Leicester

August 1, 2013 - Present

Attended customers and served to meet their needs. Worked with colleagues to achieve customer expectations. Developed problem-solving skills by offering alternatives when products were unavailable and worked under pressure alongside colleagues and customers.

Childcare Assistant at Children Play House, Leicester

December 1, 2011 - Present

Looked after toddlers aged 2–4 years and supported their needs. Prepared activities and materials, ensured the environment followed health and safety procedures, and worked with staff to lead activities such as reading, number work, storytelling, and interaction with children.