Deepak Drishneel Sharma
Results-driven IT Infrastructure and Messaging Specialist with extensive experience managing enterprise-scale Microsoft Exchange and Microsoft 365 environments in hybrid and cloud architectures.
About
Results-driven IT Infrastructure and Messaging Specialist with extensive experience managing enterprise-scale Microsoft Exchange and Microsoft 365 environments in hybrid and cloud architectures. Experienced in high-availability messaging, large-scale mailbox migrations, tenant governance, secure infrastructure operations, and enterprise-level mail flow management.
Strong background in Windows Server administration, Active Directory, virtualization, disaster recovery planning, and cloud platforms including Microsoft Azure and AWS. Advanced scripting with PowerShell and Python to automate operational tasks, streamline migrations, and improve system reliability.
- 3 years' experience
- Joined July 2026
Industry experience
- Government
- Computers & Electronics
- Software & Internet
- Professional Services
- Wholesale & Distribution
- Retail
Work experience· 5 roles
Administer and maintain enterprise-scale Microsoft Exchange environments (Exchange 2016, Exchange Subscription Edition, and Exchange Online) supporting 7,000+ users across multiple government agencies. Manage hybrid Exchange and Microsoft 365 deployments, including seamless integration between on-premises and cloud environments. Oversee Database Availability Group (DAG) configuration, monitoring, and failover for high availability and business continuity. Perform large-scale mailbox migrations with planning, execution, monitoring, and post-migration validation. Configure mail flow using transport rules, connectors, accepted domains, and email security policies; administer Microsoft 365 services including Exchange Online provisioning, licensing, and access management. Troubleshoot OWA/ECP/MAPI and authentication and mail delivery issues (Kerberos/NTLM/WinRM). Maintain secure IIS configurations, virtual directories, and SSL certificates; develop PowerShell automation for migrations and r
Set up and oversee retail operations, implementing promotional strategies to attract customers and improve sales. Process online orders across the company’s website and marketplaces (TradeMe, Reebelo). Provide in-store and remote technical support to diagnose and resolve hardware/software issues and optimize device performance. Perform system optimization and tune-up services for improved efficiency.
Support retail/warehouse and customer operations: provide technical support for hardware/software/network issues (including remote guidance), perform device repairs and refurbishments, and assist users with installation and configuration. Coordinate sales order processing (packaging and courier shipment), source and procure hardware and devices, and track orders and returns. Monitor website/application traffic by recording visitor data and develop website content using JavaScript and HTML. Independently manage warehouse operations including receiving, grading, repairing hardware equipment, and maintaining inventory records.
Education
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