Senior UI/UX Designer at Regions Bank

Led end-to-end UX and UI design for customer-facing financial workflow experiences. Created user flows, journey maps, wireframes, high-fidelity mockups, and interactive Figma prototypes for responsive web and mobile features. Partnered with product managers, engineers, content designers, and business stakeholders to refine requirements, define MVP scope, and deliver design-ready user stories in Agile sprints. Improved onboarding and account-management by simplifying navigation, reducing form friction, and standardizing task-based flows across breakpoints. Maintained and extended design system components and patterns. Conducted usability testing and design reviews; prepared developer handoff documentation including interaction notes, spacing specs, component states, accessibility guidance, and edge-case behavior. Applied WCAG accessibility practices and used analytics insights to prioritize improvements that increased task completion and reduced support questions.

UI/UX Designer at T-Mobile

Designed customer and internal telecom portal experiences for account management, plan comparison, billing, device support, and service-request workflows. Built low- and high-fidelity wireframes in Figma to clarify complex telecom journeys across web and mobile. Collaborated with product owners, business analysts, engineers, and QA teams to align design decisions with business requirements, technical constraints, and release timelines. Created responsive UI layouts and reusable components consistent with brand standards and design system guidelines. Facilitated design walkthroughs and stakeholder review sessions; improved form usability with clearer labels, validation messages, field grouping, progress indicators, and confirmation screens for multi-step tasks. Conducted heuristic reviews and accessibility checks; produced developer-ready assets, annotations, user flow diagrams, and acceptance criteria. Supported Agile/Scrum ceremonies and assisted with A/B testing and feedback analysis