Coordinated influencer and agency communications, managed renegotiations, collected performance insights, and supported creator re-evaluation. Maintained talent databases and tracking systems to support end-to-end influencer marketing workflows; built and distributed onboarding documents to agency partners; reviewed creator metrics; managed campaign placement records; supported creator sourcing and contributed to influencer marketing strategy through organized data and pipeline management.

Virtual Assistance (Graphic Design, Marketing Support, CRM & Task Management Tools) at AI Nexlif y

October 1, 2025 - June 30, 2026

Outreach and relationship building with manufacturing companies and founders. Managed CRM pipelines, lead follow-ups, and executive communications. Coordinated meetings/demos/conversations while supporting content creation.

SDR I Operations Manager

September 1, 2025 - March 31, 2026

Customer Service Representative and Operations Assistant (Remote) at More Hand's Maid Service

November 2, 2023 - April 1, 2025

Collaborated in administration, ERP system management, and appointment setting. Handled customer interactions, provided support in Spanish for field workers, and managed feedback and payments through Salesforce. Worked remotely with tools supporting CRM/ERP tasks and delivered efficient communication for customer service and operations.

Customer Service Associate (Senior) - Trust & Safety at Gemini Trust & Safety (through third party, Horatio)

September 1, 2022 - March 31, 2024

Handled client support through Zendesk. Provided quality assurance and training to junior associates, participated in cross-functional supervision, and handled KYC, compliance, and accounts.

Operations Assistant and Client Support at New Leaf Service Contracts (third party)

September 1, 2022 - March 31, 2024

Assisted customers via calls and emails using CRM tools; resolved technical issues and product inquiries; ensured consistent customer satisfaction and data accuracy.

Retail Sales Associate at Wisconsin, USA (Interexhange/Front desk & sales floor)

June 1, 2021 - August 31, 2022

Assisted customers at the front desk and sales floor; handled POS systems, inventory, and merchandising; ensured customer service support.

Executive Assistant (Internship) / Personal Assistant to the Manager at Scania Motors - Santo Domingo

September 1, 2019 - January 31, 2020

Personal assistant to the manager; supported internal coordination and documentation, organized appointments, and managed files. Assisted with inventory handling.